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(USA) GM Coach (Non-Complex) - WM

WalmartFridley, MN
$65,000 - $100,000Onsite

About The Position

This position is responsible for leading and developing teams effectively by teaching, training, and actively listening to associates. The role involves touring stores, providing feedback, and communicating with all levels of associates regarding store operations, business initiatives, merchandising, and company direction. The position also introduces and leads company change efforts, provides clear expectations and guidance, and communicates business objectives to teams effectively. Additionally, the role models and demonstrates exceptional customer service standards, manages customer service initiatives, ensures customer needs are resolved, and develops action plans for improvement. The position drives financial performance and sales by reviewing profit and loss statements, managing budgets, forecasting, and controlling expenses. It also monitors merchandise presentation, inventory flow, and operational processes, and develops action plans to mitigate shrink and achieve sales and profit goals. The role provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset. It also ensures compliance with company policies and procedures, supports the company mission, values, and standards of ethics and integrity, and utilizes the Open Door Policy. The role is expected to build high-performing teams, embrace differences, create a workplace where associates feel seen, supported, and connected, and empower and develop talent. It also involves acting with integrity, maintaining high standards of ethics and compliance, and supporting Walmart's goal of becoming a regenerative company by making a positive impact. The role serves customers and members by delivering results with a customer-first approach, adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models. It makes decisions based on data, insights, and analysis, balancing short and long-term priorities. Finally, the role strives for excellence by displaying curiosity, a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes, while also driving continuous improvements and supporting others through change.

Requirements

  • 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years general work experience and 1 year supervisory experience.
  • For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
  • For facilities that sell only ammunition and have state specific requirements, a current state-issued Certificate of Eligibility may be required.
  • Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

  • Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
  • General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Responsibilities

  • Leads and develops teams effectively by teaching, training, and actively listening to associates.
  • Tours stores and provides feedback to associates.
  • Communicates and collaborates with all levels of associates regarding store operations, business initiatives, merchandising, and company direction.
  • Introduces and leads company change efforts, providing clear expectations and guidance.
  • Models and demonstrates exceptional customer service standards.
  • Manages and supports customer service initiatives.
  • Ensures customer needs, complaints, and issues are successfully resolved.
  • Develops and implements action plans to correct deficiencies and provides process improvement leadership.
  • Drives the financial performance and sales of the designated store area by reviewing profit and loss statements.
  • Manages and assists in budgeting, forecasting, and controlling expenses.
  • Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
  • Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved.
  • Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring.
  • Assigns duties, sets clear expectations, provides associate recognition, and communicates expectations consistently and effectively.
  • Promotes a belonging mindset in the workplace and recruits and develops qualified associates.
  • Coordinates, completes, and oversees job-related activities and assignments.
  • Develops and maintains relationships with key stakeholders.
  • Supports plans and initiatives to meet customer and business needs.
  • Identifies and communicates goals and objectives, building accountability for and measuring progress.
  • Identifies and addresses improvement opportunities and demonstrates adaptability.
  • Promotes continuous learning.
  • Ensures compliance with company policies and procedures.
  • Supports company mission, values, and standards of ethics and integrity.
  • Utilizes and supports the Open Door Policy.
  • Provides direction and guidance on applying policies and procedures in executing business processes and practices.
  • Builds high-performing teams.
  • Embraces differences in people, cultures, ideas, and experiences.
  • Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
  • Creates opportunities for all associates to thrive and perform.
  • Works collaboratively and builds strong and trusting relationships.
  • Communicates with impact, energy, and positivity to motivate and influence.
  • Attracts and retains the best talent.
  • Empowers and develops talent.
  • Recognizes others' contributions and accomplishments.
  • Maintains and promotes the highest standards of integrity, ethics, and compliance.
  • Models the Walmart values to support and foster the company culture.
  • Holds oneself and others accountable.
  • Supports Walmart's goal of becoming a regenerative company by making a positive impact.
  • Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
  • Delivers results while putting the customer first.
  • Considers and adapts to how, where, and when customers shop.
  • Applies the EDLP and EDLC business models to all plans.
  • Makes decisions based on data, insights, and analysis.
  • Balances short and long-term priorities.
  • Considers customers, associates, shareholders, suppliers, business partners, and communities when making plans.
  • Displays curiosity and a desire to learn.
  • Takes calculated risks.
  • Demonstrates courage and resilience.
  • Encourages learning from mistakes.
  • Drives continuous improvements.
  • Adopts and encourages the use of new technologies and skills.
  • Supports others through change.

Benefits

  • Competitive pay
  • Performance-based bonus awards
  • Medical coverage
  • Vision coverage
  • Dental coverage
  • 401(k)
  • Stock purchase
  • Company-paid life insurance
  • PTO (including sick leave)
  • Parental leave
  • Family care leave
  • Bereavement leave
  • Jury duty leave
  • Voting leave
  • Short-term disability
  • Long-term disability
  • Company discounts
  • Military Leave Pay
  • Adoption expense reimbursement
  • Surrogacy expense reimbursement
  • Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)

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