Food & Consumables Coach

Walmart•Eastland, TX

3d•Onsite

About The Position

The Food & Consumables Coach leads and develops store teams, supports customer service, and drives the financial performance and sales of the designated store area. The role teaches and trains associates, listens to and tours stores with them, provides feedback, communicates store operations and company direction, and leads change by setting clear expectations and helping teams implement business solutions. The Coach models Walmart’s One Best Way service standards and supports customer service initiatives, resolves customer needs and complaints, implements action plans to correct deficiencies, and leads process improvements to maintain a high-quality customer experience. The role reviews profit and loss statements, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops plans to mitigate shrink and meet sales and profit goals. The position hires, trains, mentors, supervises, and develops associates; assigns duties; sets expectations; recognizes contributions; and supports a workplace where associates feel a sense of belonging. It coordinates job-related activities with stakeholders, supports business initiatives, establishes objectives and accountability, measures results, identifies improvement opportunities, and promotes adaptability and continuous learning. The Coach also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The role is expected to demonstrate Walmart’s values: respect for the individual, acting with integrity, serving customers and members, and striving for excellence. This includes building trusting relationships, developing talent, making customer-focused decisions using data and analysis, encouraging learning, and supporting continuous improvement and the use of new technologies.

Requirements

At least 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required training and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, develop, and provide feedback to associates; communicate store operations, business initiatives, merchandising, and company direction.
Lead company change efforts by setting clear expectations and guiding teams in implementing business solutions.
Model and support Walmart’s One Best Way customer service standards and customer service initiatives; resolve customer needs, complaints, and issues.
Develop and implement action plans to address service or operational deficiencies and improve the customer experience.
Drive the designated store area’s financial performance and sales by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; address shrink and work toward sales and profit goals.
Hire, train, mentor, supervise, and develop associates; assign duties, communicate expectations, recognize contributions, and promote belonging.
Coordinate job-related activities and assignments with key stakeholders to meet customer and business needs.
Set goals and objectives, build accountability, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and provide guidance on applying them in business processes and practices.
Model Walmart’s values, uphold integrity and ethics, and support the company’s goal of becoming a regenerative company.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible full-time and part-time associates; Walmart pays tuition, books, and fees for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.