Clinical Trial Coordinator Jobs

About The Position

Requirements

• High School Diploma required; Associate’s degree or equivalent work experience preferred.
• 2–4 years of experience in clinical trial logistics.
• Experience coordinating customer orders, communicating with multiple stakeholders, monitoring active shipments, and resolving service issues in a fast-paced environment.
• Familiarity with clinical trial shipment workflows, temperature-sensitive logistics, chain-of-custody expectations, or regulated healthcare transportation is preferred.
• Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified
• Demonstrate excellent verbal and written communication skills
• Ability to coordinate cross-functional teams through issue resolution to ensure shipments are delivered on time.
• Good understanding of logistics including air freight, ground transportation requirements, and routes.
• Working knowledge of order management systems, transportation management tools, customer portals, shipment tracking platforms, and Microsoft Office applications.
• Ability to document shipment activity, exceptions, escalations, and customer communications clearly and accurately.
• Sound judgment to recognize shipment risks, escalate issues appropriately, and support recovery plans in coordination with internal teams and logistics partners.
• Great attitude that aligns with our culture of working as one team, keeping our promises and getting better every day
• Ability to effectively manage time and multi-task
• Ability to maintain high level of punctuality and consistent, reliable attendance standards
• Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
• Collaborative work style, able to work well within and across departments
• Ability to enter data accurately at a given speed
• Strong typing and computer skills

Nice To Haves

• Associate’s degree or equivalent work experience preferred.
• Familiarity with clinical trial shipment workflows, temperature-sensitive logistics, chain-of-custody expectations, or regulated healthcare transportation is preferred.

Responsibilities

• Receives, monitors, plans, and routes customer orders utilizing routing tools and market resources to ensure efficient, priority-based transportation in compliance with corporate guidelines and performance standards.
• Owns specialty logistics shipments from order receipt through final delivery confirmation and shipment closeout.
• Proactively identifies risks or potential delays with customer orders and coordinates appropriate actions to help ensure timely delivery.
• Coordinates transportation providers and specialty logistics partners.
• Communicates and coordinates with clinical trial customers and stakeholders, including CROs, CDMOs, pharmaceutical manufacturers, sponsors, investigator sites, central labs, depots, and other partners involved in clinical trial logistics.
• Oversees temperature-controlled shipping activities and temperature data review.
• Completes post-delivery reconciliation, packaging recovery, and shipment closure activities.
• Manages shipment exceptions and recovery plans.
• Perform skills necessary to create high-quality customer experiences as reflected through acceptable quality monitors and customer feedback
• Ensures compliance with study protocols, customer requirements, chain-of-custody standards, and regulations.
• Collaborates with local market team members and management to foster effective communication and maintain strong, cooperative relationships with Market Operations.
• Completion of any tasks or special projects, as assigned, to meet the changing workload of Specialty Logistics.
• Supports process improvement, onboarding, and training activities by sharing knowledge, reinforcing standard procedures, and helping team members understand Specialty Logistics workflows.
• Works to promote MedSpeed culture.

Benefits

• medical, dental, and vision coverage
• flexible spending accounts
• paid time off to recharge
• a 401(k) to help you plan for the future