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Director of Community Wellness & Clinical Services (64126)

University Settlement Society Of New York•Brooklyn, NY

About The Position

University Settlement is seeking a Director of Community Wellness & Clinical Services to lead, oversee, and supervise trauma-informed behavioral health services within violence prevention and community-based programs. The Director ensures high-quality clinical service delivery, staff development, program compliance, community engagement, data reporting, and achievement of contract and program goals while supporting people and families affected by violence, trauma, grief, and behavioral health challenges. The role provides clinical services and consultation, supports staff wellbeing and development, coordinates responses to community violence and critical incidents, and collaborates with program leadership and community partners to strengthen services. The Director also maintains timely documentation and reporting and ensures adherence to professional, ethical, licensing, confidentiality, mandated-reporting, and data-privacy standards. Home visits may be required. The position is full-time, Monday through Friday, 35 hours per week, with some evenings and weekends needed to connect with community members.

Requirements

  • Master’s degree in Social Work, Mental Health Counseling, or a related human services field.
  • Current New York State licensure, such as LCSW, LMSW, LMHC, or equivalent.
  • Experience providing clinical services, counseling, or psychosocial support to individuals affected by trauma, grief, community violence, and behavioral health challenges.
  • Experience providing staff training, clinical consultation, supervision, program coordination, or professional development.
  • Experience supporting youth, adults, and families in community-based, school-based, healthcare, or social service settings.
  • Strong knowledge of trauma-informed care, crisis intervention, de-escalation, grief and loss, secondary traumatic stress, confidentiality, and mandated-reporting requirements.
  • Ability to work effectively in community-based settings and respond professionally to violence, trauma, death, and other complex situations.
  • Strong knowledge of community resources and referral networks.
  • Excellent written, verbal, interpersonal, and organizational skills.

Nice To Haves

  • At least five years of clinical experience in a mental health, behavioral health, or social services setting (preferred).
  • Experience with time-limited and evidence-based treatment approaches, including SFBT, CBT, or similar modalities.
  • Trauma-related certification or specialized clinical training.
  • Familiarity with DYCD/ONS and CMS programs.
  • Bilingual English/Spanish or English/Chinese.

Responsibilities

  • Provide individual, group, and family therapy using behavior modification, cognitive behavioral, insight-oriented, and supportive therapeutic interventions for a culturally diverse population across the lifespan.
  • Provide clinical social work services, counseling, psychosocial assessments, crisis intervention, and referrals to people impacted by violence, trauma, grief, and behavioral health challenges.
  • Deliver brief, evidence-based interventions, including Solution-Focused Brief Therapy (SFBT), and refer individuals needing more intensive treatment to appropriate behavioral health providers.
  • Provide individual and group supervision to Outreach Workers as assigned.
  • Develop and facilitate staff trainings on trauma-informed care, crisis response, de-escalation, conflict mediation, grief and loss, secondary traumatic stress, resilience, and self-care.
  • Coordinate with staff to develop, implement, and evaluate complex case management plans.
  • Provide clinical consultation and guidance to CMS, Cornerstone, and program staff to strengthen participant engagement, crisis response, and trauma-informed service delivery.
  • Provide participants and families with social work support, including resource navigation, service coordination, advocacy, and referrals.
  • Provide ongoing wellness support and coaching to staff regularly exposed to community violence, trauma, loss, and other emotionally challenging experiences.
  • Coordinate participant, family, and staff support, referrals, and follow-up services in response to community violence and critical incidents.
  • Collaborate with program leadership to develop and implement clinical protocols, referral procedures, and best practices.
  • Coordinate with outreach workers and program staff to identify, recruit, engage, and retain people who may benefit from counseling and behavioral health services.
  • Complete and submit clinical documentation, program reports, incident reports, and other required records in accordance with DYCD/ONS and organizational requirements.
  • Maintain professional boundaries and ensure compliance with confidentiality, licensing, ethical, mandated-reporting, and data-privacy standards.
  • Facilitate intra- and inter-agency referrals and advocate for participants with community-based organizations, healthcare providers, and government agencies as needed.
  • Conduct home visits as necessary.
  • Engage new, resistant, or hard-to-reach clients.
  • Maintain current knowledge of mental health practices, program standards, community resources, and emerging best practices.
  • Participate in staff meetings, trainings, and other required organizational activities.
  • Perform other related duties as assigned.

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