Client Service Associate Jobs

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Client Service Associate

Morgan Stanley•Garden City, NY
•$17 - $43

About The Position

Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams on a daily basis. Through regular client interactions, they build trusted relationships and help clients with everyday needs, using a client-first approach and strong interpersonal skills. The role provides client and administrative support, including processing client-requested money movement transactions, answering general non-investment account questions, entering profile information and pre-filling account documentation at the direction of clients or advisors, and helping clients use digital tools. Associates also support advisor marketing strategies and business plans, maintain current knowledge of policies, procedures, and platforms, and participate in firm initiatives and special projects. Administrative duties include handling phone calls, coordinating calendars and meetings, preparing materials, maintaining travel itineraries, preparing expense reports, and providing general in-office support. The position reports to a Business Service Officer. Applicants must be legally authorized to work in the United States and must not require current or future employment visa sponsorship. Expected base pay is $17 to $43.27 per hour at commencement of employment; actual pay is determined individually and may be part of a broader compensation package.

Requirements

  • High school diploma or equivalent.
  • Willingness to obtain Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
  • Strong attention to detail, organizational skills, and ability to prioritize.
  • Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
  • Exceptional writing, interpersonal, and client service skills.
  • Strong time-management skills.
  • Ability to collaborate with others as a team player.
  • Ability to work in a fast-paced, evolving environment.
  • Adaptability and ability to multitask.
  • Goal-oriented, self-motivated, and results-driven.
  • Must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.

Nice To Haves

  • College degree preferred.
  • Industry experience is a plus.

Responsibilities

  • Support a Financial Advisor, Private Wealth Advisor, or team in cultivating and enhancing new and existing client relationships.
  • Execute money movement transactions at the request of clients and/or advisors.
  • Answer general non-investment-related account questions, including relaying stock positions and account balances.
  • Enter client profile information or pre-fill account documentation in a clerical capacity at the direction of clients and/or advisors.
  • Educate clients about or enroll them in digital tools, including MSOnline, eSign, and eAuthorization.
  • Support advisor and team marketing strategies, such as website maintenance.
  • Assist advisors and teams in delivering their business plans and client service models.
  • Remain current on policies, procedures, and new platforms.
  • Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
  • Answer inbound calls and make outbound calls, including scheduling follow-up calls as needed.
  • Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
  • Maintain travel itineraries, prepare expense reports, and manage reimbursements.
  • Assist with in-office support functions such as copying, filing, and scanning documents.
  • Prepare and submit expense reports for processing at the direction of the advisor.

Benefits

  • Morgan Stanley offers employee benefits and perks, described as comprehensive and attractive, though specific benefits are not listed.

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