Private Wealth Management Registered Client Service Associate

Morgan Stanley•Long Beach, CA

About The Position

Registered Client Service Associates provide exceptional service to clients and support Financial Advisors, Private Wealth Advisors, and their teams. Through regular client interactions, they build trusted relationships and help address everyday client needs with a client-first mindset. The role combines client support with administrative and office support responsibilities. Client support includes assisting with client relationships, processing money movement transactions at client or advisor direction, answering general non-investment account questions, entering profile information and pre-filling account documentation in a clerical capacity, and helping clients use digital tools. Associates onboard and maintain accounts by collecting information and required documentation, provide existing clients with details about their account information, and enter unsolicited or solicited orders in a clerical capacity at the direction of the advisor or team. They also support marketing strategies, business plans, and client service models, stay current on firm policies and platforms, and participate in firm initiatives and projects. Administrative support includes handling inbound and outbound calls related to service requests, managing calendars and meeting logistics, maintaining travel itineraries, preparing expense reports and reimbursement submissions, and assisting with in-office functions such as copying, filing, and scanning. The role reports to the Business Service Officer. Morgan Stanley describes an environment of collaboration and support, with opportunities to move across the business. The company states that it offers comprehensive employee benefits and perks, but does not specify particular benefits in this posting.

Requirements

High school diploma or equivalency.
Active Series 7 (GS) license and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
Strong attention to detail, organizational skills, and ability to prioritize.
Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
Exceptional writing, interpersonal, and client service skills.
Strong time management skills.
Ability to collaborate with others as a team player.
Ability to work in a fast-paced, evolving environment; adaptability and ability to multitask.
Goal-oriented, self-motivated, and results-driven.

Nice To Haves

College degree preferred.
Two or more years of industry experience preferred.

Responsibilities

Support Financial Advisors, Private Wealth Advisors, and teams in cultivating and enhancing new and existing client relationships.
Execute money movement transactions at the request of clients or the advisor/team.
Answer general non-investment questions about client accounts, including relaying stock positions and providing account balances.
Enter client profile information and pre-fill account documentation in a clerical capacity at the direction of clients or the advisor/team.
Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity.
Provide existing clients with details about account information, such as investment objectives and risk tolerance.
Accept or enter unsolicited orders and enter solicited orders in a clerical capacity at the direction of the advisor/team.
Support advisor/team marketing strategies, such as website maintenance.
Assist advisors and teams in executing business plans and client service models.
Remain current on policies, procedures, and new platforms; participate in firm initiatives, training, education programs, special projects, and other duties assigned by local management.
Answer inbound calls and make outbound calls with service-request updates, including arranging follow-up calls with advisors or teams as needed.
Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
Maintain travel itineraries, prepare expense reports, and manage reimbursement processes.
Provide general in-office support, including copying, filing, and scanning documentation.
Prepare and submit expense reports for processing at the direction of the Financial Advisor.