Private Wealth Management Senior Registered Client Service Associate
About The Position
Senior Registered Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams on a daily basis. Through regular client interactions, they build trusted relationships and help meet clients’ everyday needs with a client-first approach. The role combines client account support with administrative and operational duties. It includes assisting with client relationships, processing money movement transactions, answering general non-investment account questions, preparing account documentation, onboarding and maintaining accounts, and helping clients use digital tools. The associate also supports the team’s business plan, marketing strategy, and client service model while keeping current with policies, procedures, and platforms. Administrative work includes handling calls and service updates, coordinating calendars and meetings, maintaining travel itineraries, preparing expense reports, and providing general in-office support. The position reports to the Business Service Officer. Applicants must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.
Requirements
- High school diploma or equivalency.
- Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
- At least 5 years of industry experience.
- Demonstrated strong performance in the current role for the prior 2 years, if applicable.
- Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
- Strong attention to detail, superior organizational skills, and the ability to prioritize.
- Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
- Exceptional writing, interpersonal, and client service skills.
- Strong time-management skills.
- Ability to collaborate with others as a team player.
- Ability to work in a fast-paced, evolving environment.
- Adaptability and ability to multitask.
- Goal-oriented, self-motivated, and results-driven.
- Legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.
Nice To Haves
- College degree preferred.
Responsibilities
- Support Financial Advisors, Private Wealth Advisors, and teams in cultivating and enhancing new and existing client relationships.
- Execute money movement transactions at the request of clients and/or the advisory team.
- Answer general non-investment-related questions about client accounts, including relaying stock positions and account balances.
- Enter profile information and pre-fill account documentation in a clerical capacity at the direction of clients and/or the advisory team.
- Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
- Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity.
- Provide existing clients with account information such as investment objectives and risk tolerance.
- Accept or enter unsolicited orders and enter solicited orders in a clerical capacity at the direction of the advisory team.
- Support the advisory team’s marketing strategy, including website maintenance.
- Assist the advisory team in delivering its business plan and client service model.
- Remain current on policies, procedures, and new platforms.
- Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
- Answer inbound phone calls and make outbound calls with service-request updates, including scheduling follow-up calls as needed.
- Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
- Maintain travel itineraries, prepare expense reports, and manage reimbursement processing.
- Provide general in-office support, including copying, filing, and scanning documentation.
- Prepare and submit expense reports for processing at the direction of the Financial Advisor or Private Wealth Advisor.
Benefits
- Morgan Stanley describes its employee benefits and perks as attractive and comprehensive, but does not specify individual benefits in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
