Private Wealth Management Senior Registered Client Service Associate

Morgan Stanley•Rancho Santa Fe, CA

About The Position

Senior Registered Client Service Associates provide exceptional service to clients and support Financial Advisors, Private Wealth Advisors, and their teams on a daily basis. Through regular client interactions, they build trusted relationships and assist clients with everyday needs while maintaining a client-first mindset. The role combines client support with administrative responsibilities. It includes assisting with client relationships and account servicing, processing transactions and documentation in a clerical capacity at the direction of clients or advisor teams, supporting digital tools, and contributing to team business plans and marketing strategies. Administrative work includes managing calls, calendars, meeting logistics, travel itineraries, expenses, and general office support. The position reports to the Business Service Officer. Applicants must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.

Requirements

High school diploma or equivalent.
Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
At least 5 years of industry experience.
Demonstrated strong performance in the current role for the prior 2 years, if applicable.
Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
Strong attention to detail, superior organizational skills, and ability to prioritize.
Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
Exceptional writing, interpersonal, and client service skills.
Strong time management skills.
Ability to collaborate with others as a team player.
Ability to work in a fast-paced, evolving environment.
Adaptability and ability to multitask.
Goal-oriented, self-motivated, and results-driven.
Legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Nice To Haves

College degree preferred.

Responsibilities

Support Financial Advisors, Private Wealth Advisors, and teams in cultivating and enhancing new and existing client relationships.
Execute money movement transactions at the request of clients or advisor teams.
Answer general non-investment-related account questions, including relaying stock positions and providing account balances.
Enter profile information and pre-fill account documentation in a clerical capacity at the direction of clients or advisor teams.
Educate or enroll clients in digital tools such as MSOnline, eSign, and eAuthorization.
Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of clients or advisor teams.
Provide existing clients with details about account information, including investment objectives and risk tolerance.
Accept or enter unsolicited orders and enter solicited orders in a clerical capacity at the direction of advisor teams.
Support advisor teams’ marketing strategies, such as website maintenance.
Assist advisor teams in delivering against their business plans and client service models.
Remain current on policies, procedures, and new platforms.
Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
Answer inbound calls and make outbound calls to provide updates on service requests, including scheduling follow-up calls with advisor teams as needed.
Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
Assist with general in-office support functions such as copying, filing, and scanning documentation.
Prepare and submit expense reports for processing at the direction of Financial Advisors or Private Wealth Advisors.