Registered Client Service Associate

Morgan Stanley • Port Jefferson, NY

2d

About The Position

Registered Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams. Through regular client interactions, they build trusted relationships and assist clients with everyday needs while maintaining a client-first mindset. The role combines client support with administrative and office responsibilities, and requires working under the direction of the FA/PWA/team and local management.

Client support includes assisting with client relationships, money movement transactions, account inquiries, account documentation, digital tools, account onboarding and maintenance, and order entry in a clerical capacity. Associates also support marketing strategies, business plans, service models, firm initiatives, and special projects. Administrative work includes handling calls, coordinating calendars and meetings, managing travel and expense processes, and providing general office support.

The position reports to the Business Service Officer. Morgan Stanley describes an opportunity to work collaboratively in a supportive environment and offers employee benefits and perks, though specific benefits are not listed. Expected base pay is $33,000 to $90,200 per year at commencement of employment; actual pay is individualized and may be only part of total compensation, which may include commissions, incentive compensation, discretionary bonuses, other incentive packages, and sponsored benefit programs.

Requirements

• High school diploma or equivalent.
• Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Detail-oriented with strong organizational skills and the ability to prioritize.
• Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
• Exceptional writing, interpersonal, and client service skills.
• Strong time-management skills.
• Ability to work as a team player and collaborate with others.
• Ability to work in a fast-paced, evolving environment.
• Adaptability and ability to multitask.
• Goal-oriented, self-motivated, and results-driven.

Nice To Haves

• College degree preferred.
• Two or more years of industry experience preferred.

Responsibilities

• Support Financial Advisors, Private Wealth Advisors, and teams in cultivating and enhancing new and existing client relationships.
• Execute money movement transactions at the request of clients and/or the FA/PWA/team.
• Answer general non-investment-related questions about client accounts, including relaying stock positions and account balances.
• Enter profile information or pre-fill account documentation in a clerical capacity at the direction of clients and/or the FA/PWA/team.
• Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity.
• Provide existing clients with account details, including investment objectives and risk tolerance.
• Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team.
• Support the FA/PWA/team marketing strategy, including website maintenance.
• Assist FAs, PWAs, and teams in delivering against their business plans and client service models.
• Remain current on policies, procedures, and new platforms.
• Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
• Answer inbound calls or make outbound calls with service-request updates, including scheduling follow-up calls as needed.
• Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
• Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
• Assist with general in-office functions such as copying, filing, and scanning documentation.
• Prepare and submit expense reports for processing at the direction of the FA/PWA.

Benefits

• Employee benefits and perks described as attractive and comprehensive, without specific benefits listed.
• Total compensation may include commission earnings, incentive compensation, discretionary bonuses, and other short- and long-term incentive packages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED