Registered Client Service Associate

Morgan Stanley • Tuscaloosa, AL

9d

About The Position

Registered Client Service Associates provide exceptional service to clients and daily support to Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams. Through regular client interactions, they build trusted relationships and help address clients’ everyday needs with a client-first mindset. The role combines client account support with administrative and office support. It reports to the Business Service Officer.

Applicants must be legally authorized to work in the United States and must not require current or future sponsorship for employment visa status.

Requirements

• High school diploma or equivalent.
• Active Series 7 (GS) registration.
• Active Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Strong attention to detail, organizational skills, and ability to prioritize.
• Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
• Exceptional writing, interpersonal, and client service skills.
• Strong time management skills.
• Ability to work collaboratively as a team player.
• Ability to work in a fast-paced, evolving environment.
• Adaptability and ability to multitask.
• Goal-oriented, self-motivated, and results-driven.
• Legally authorized to work in the United States without requiring current or future employment visa sponsorship.

Nice To Haves

• College degree preferred.
• Two or more years of industry experience preferred.

Responsibilities

• Support FAs, PWAs, and teams in cultivating and enhancing new and existing client relationships.
• Execute client-requested or advisor-directed money movement transactions.
• Answer general non-investment account questions, relay stock positions, and provide account balances, including funds due and margin debit.
• Enter profile information and pre-fill account documentation in a clerical capacity at the direction of clients or the FA/PWA/team.
• Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
• Onboard and maintain client accounts by collecting client information and required documentation in a clerical capacity at the direction of clients or the FA/PWA/team.
• Provide existing clients with details about account information, including investment objectives and risk tolerance.
• Accept or enter unsolicited orders and enter solicited orders in a clerical capacity at the direction of the FA/PWA/team.
• Support the FA/PWA/team marketing strategy, including website maintenance.
• Assist FAs, PWAs, and teams in delivering against their business plans and client service models.
• Remain current on policies, procedures, and new platforms.
• Participate in firm initiatives, including training or education programs, special projects, and other duties directed by local management.
• Answer inbound calls and make outbound calls with service-request updates, including scheduling follow-up calls with FAs, PWAs, or teams as needed.
• Manage calendars and coordinate meetings or events, including logistics and material preparation such as maintaining agendas and sending calendar invitations with Zoom credentials.
• Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
• Provide general in-office support, including copying, filing, and scanning documentation.
• Prepare and submit expense reports for processing at the direction of the FA/PWA.

Benefits

• Morgan Stanley offers employee benefits and perks described as attractive and comprehensive, supporting employees and their families throughout their work-life journey.
• The company describes opportunities to move within the business for employees who demonstrate passion and grit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED