Registered Client Service Associate
About The Position
Davenport is seeking a hard-working, detail-oriented, and business-minded professional to join its Richmond team. This full-time, non-exempt position supports a Financial Advisor in the office and serves as a backup to other Client Service Associates as necessary. The primary responsibility is to serve Financial Advisors’ client-service needs and foster positive relationships between clients and the firm. The ideal candidate has a banking or financial services background and excellent customer-service and communication skills. The position works with clients and internal service departments and supports account servicing, paperwork, records, mailings, and other sales-area needs.
Requirements
- FINRA Licensing: SIE, Series 7, and Series 63 (or FINRA-recognized equivalent) required.
- Extremely well-organized, detail-oriented, and accurate; able to multitask and meet deadlines.
- Highly motivated with excellent communication and customer-service skills.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Ability to learn and master computer programs that house customer data.
- Basic bookkeeping skills and record-keeping ability.
- Ability to understand and adhere to industry rules and regulations.
- Professional demeanor.
Nice To Haves
- College degree preferred.
- Experience in financial services or banking strongly preferred.
Responsibilities
- Answer phones, file, and prepare correspondence.
- Submit client requests for checks, wires, transfers, and security registrations.
- Help clients understand monthly statements and annual tax notices.
- Acquire cost basis.
- Respond promptly to operational notices.
- Assist with account paperwork.
- Maintain records and files as required by the Compliance department.
- Process mailings and arrange seminars.
- Work with internal service departments, including Operations, Financial Services, and Research.
- Cooperate with co-workers to cover various needs as they arise in the sales area.
Benefits
- Safe harbor 401(k) contribution
- Profit sharing plan
- Disability insurance
- Life insurance
- High deductible health plan with an HSA
- Paid Time Off
- Elective dental benefits
- Wellness programs
- Company-sponsored volunteer opportunities during business hours
- Employees may also be eligible for incentive opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
