Registered Client Service Associate

Morgan Stanley • Charleston, SC

1d

About The Position

Registered Client Service Associates provide exceptional service to clients and daily support to Financial Advisors, Private Wealth Advisors, and their teams. Through regular client interactions, they build trusted relationships and help address clients’ everyday needs with a client-first mindset. The role combines client account support with administrative and office support. The position reports to the Business Service Officer.

Requirements

• High school diploma or equivalent.
• Active Series 7 (GS) license.
• Active Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA) licenses.
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Detail-oriented with strong organizational skills and the ability to prioritize.
• Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
• Exceptional writing, interpersonal, and client service skills.
• Strong time-management skills.
• Ability to work collaboratively as a team player.
• Ability to work in a fast-paced, evolving environment.
• Adaptability and ability to multitask.
• Goal-oriented, self-motivated, and results-driven.

Nice To Haves

• College degree preferred.
• Two or more years of industry experience preferred.

Responsibilities

• Support Financial Advisors, Private Wealth Advisors, or teams in cultivating and enhancing new and existing client relationships.
• Execute money movement transactions at the request of clients or the advisor team.
• Answer general non-investment-related questions about client accounts, including relaying stock positions and providing account balances, funds due, and margin debit information.
• Enter profile information or pre-fill account documentation in a clerical capacity at the direction of the client or advisor team.
• Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client or advisor team.
• Provide existing clients with details about their account information, including investment objectives and risk tolerance.
• Accept or enter unsolicited orders and enter solicited orders in a clerical capacity at the direction of the advisor team.
• Support the advisor team’s marketing strategy, such as maintaining a website.
• Assist advisors and teams in delivering their business plans and client service models.
• Stay current on policies, procedures, and new platforms.
• Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
• Answer inbound calls and make outbound calls to provide service-request updates, including scheduling follow-up calls with advisors or teams as needed.
• Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
• Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
• Assist with general in-office support functions, including copying, filing, and scanning documentation.
• Prepare and submit expense reports for processing at the direction of the advisor team.

Benefits

• Comprehensive employee benefits and perks.
• Support for employees and their families throughout their work-life journey.
• Opportunities to move within the business for employees who demonstrate passion and commitment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED