Registered Client Service Associate

Davenport & Co.•Richmond, VA

About The Position

Davenport is seeking a hard-working, detail-oriented, business-minded professional to join its Richmond team. This full-time, non-exempt position supports a Financial Advisor in the office and serves as a backup to other Client Service Associates as needed. The primary responsibility is to serve Financial Advisors by servicing customers and fostering positive relationships between clients and the firm. An ideal candidate has a banking or financial services background and excellent customer service and communication skills. The position is based in Richmond, Virginia. The stated base pay range is $63,000–$83,000. Pay may vary based on factors including demonstrated prior performance, skills, experience, and work location. Employees may also be eligible for incentive opportunities. Davenport offers a competitive salary and benefits program, including a safe harbor 401(k) contribution, profit-sharing plan, disability and life insurance, a high-deductible health plan with an HSA, paid time off, and elective dental benefits. The company also offers wellness programs, a friendly and collegial culture, and company-sponsored volunteer opportunities during business hours.

Requirements

Experience in financial services or banking is strongly preferred.
FINRA licenses SIE, Series 7, and Series 63, or a FINRA-recognized equivalent, are required.
Extremely well organized, detail-oriented, and accurate, with the ability to multitask and meet deadlines.
Highly motivated, with excellent communication and customer service skills.
Proficiency in Microsoft Outlook, Word, and Excel.
Ability to learn and master computer programs that house customer data.
Basic bookkeeping skills and record-keeping ability.
Ability to understand and adhere to industry rules and regulations.

Nice To Haves

A college degree is preferred.
A banking or financial services background is ideal.

Responsibilities

Answer phones, file materials, and prepare correspondence.
Submit client requests for checks, wires, transfers, and security registrations.
Help clients understand monthly statements and annual tax notices.
Acquire cost basis.
Respond promptly to operational notices.
Assist with all forms of account paperwork.
Maintain records and files as required by the Compliance department.
Process mailings and arrange seminars.
Work with internal service departments, including Operations, Financial Services, and Research.
Cooperate with co-workers to cover needs as they arise in the sales area.