Registered Client Service Associate

Morgan Stanley • Mountain View, CA

1d

About The Position

Registered Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams. Through regular client interactions, they build trusted relationships and help clients with everyday needs, using a client-first approach. The role combines client service and clerical support with administrative and office coordination. The position reports to the Business Service Officer. Applicants must be legally authorized to work in the United States and must not require current or future employment visa sponsorship.

Requirements

• High school diploma or equivalency.
• Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Strong attention to detail, organizational skills, and ability to prioritize.
• Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
• Exceptional writing, interpersonal, and client service skills.
• Strong time management skills.
• Ability to collaborate with others as a team player.
• Ability to work in a fast-paced, evolving environment.
• Adaptability and ability to multitask.
• Goal-oriented, self-motivated, and results-driven.
• Legally authorized to work in the United States without requiring current or future employment visa sponsorship.

Nice To Haves

• College degree preferred.
• Two or more years of industry experience preferred.

Responsibilities

• Support FAs, PWAs, and teams in cultivating and enhancing new and existing client relationships.
• Execute money movement transactions at the request of clients or the FA/PWA/team.
• Answer general non-investment questions about client accounts, including relaying stock positions and providing account balances, funds due, and margin debit information.
• Enter profile information and pre-fill account documentation in a clerical capacity at the direction of clients or the FA/PWA/team.
• Educate clients about or enroll them in digital tools, including MSOnline, eSign, and eAuthorization.
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of clients or the FA/PWA/team.
• Provide existing clients with details about their account information, such as investment objectives and risk tolerance.
• Accept or enter unsolicited orders and enter solicited orders in a clerical capacity at the direction of the FA/PWA/team.
• Support the FAs’, PWAs’, or teams’ marketing strategy, such as through website maintenance.
• Assist FAs, PWAs, and teams in delivering against business plans and client service models.
• Remain current on policies, procedures, and new platforms.
• Participate in firm initiatives, including training or education programs, special projects, and other duties directed by local management.
• Answer inbound calls and make outbound calls with updates on service requests, including scheduling follow-up calls with FAs, PWAs, or teams as needed.
• Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
• Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
• Assist with general in-office support, including copying, filing, and scanning documentation.
• Prepare and submit expense reports for processing at the direction of the FA/PWA.

Benefits

• Morgan Stanley-sponsored employee benefit programs and perks are described as attractive and comprehensive; specific benefit types are not listed.
• Total compensation may include commission earnings, incentive compensation, discretionary bonuses, and other short- and long-term incentive packages, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED