Registered Client Service Associate

Morgan Stanley • Port Jefferson, NY

4d • $33,000 - $90,200

About The Position

Registered Client Service Associates provide exceptional service to clients and support Financial Advisors, Private Wealth Advisors, and their teams in their daily work. Through regular client interactions, they build trusted relationships and help address clients’ everyday needs with a client-first mindset.

The role combines client support with administrative responsibilities. It includes assisting with client relationships and account servicing, handling transactions and account information in a clerical capacity at the direction of clients or the advisory team, helping clients use digital tools, and supporting account onboarding and maintenance. The associate also helps carry out the team’s business plan and marketing strategy, stays current on policies and platforms, and participates in firm initiatives and projects.

Administrative work includes handling calls, coordinating calendars and meetings, maintaining travel itineraries, preparing expense reports, and providing general in-office support. The position reports to the Business Service Officer.

Requirements

• High school diploma or equivalency.
• Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Strong attention to detail, organizational skills, and ability to prioritize.
• Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
• Exceptional writing, interpersonal, and client service skills.
• Strong time management skills.
• Ability to collaborate with others as a team player.
• Ability to work in a fast-paced, evolving environment.
• Adaptability and ability to multitask.
• Goal-oriented, self-motivated, and results-driven.

Nice To Haves

• College degree preferred.
• Two or more years of industry experience preferred.

Responsibilities

• Support Financial Advisors, Private Wealth Advisors, or teams in cultivating and enhancing new and existing client relationships.
• Execute money movement transactions at the request of clients or the advisory team.
• Answer general non-investment account questions, including relaying stock positions and providing account balances.
• Enter profile information and pre-fill client account documentation in a clerical capacity at the direction of clients or the advisory team.
• Educate or enroll clients in digital tools such as MSOnline, eSign, and eAuthorization.
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity.
• Provide existing clients with details about account information, including investment objectives and risk tolerance.
• Accept or enter unsolicited orders and enter solicited orders in a clerical capacity at the direction of the advisory team.
• Support the advisory team's marketing strategy, such as website maintenance.
• Assist the advisory team in delivering its business plan and client service model.
• Remain current on policies, procedures, and new platforms.
• Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
• Answer inbound calls and make outbound calls with service-request updates, including scheduling follow-up calls as needed.
• Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
• Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
• Provide general in-office support, including copying, filing, and scanning documentation.
• Prepare and submit expense reports for processing at the direction of the Financial Advisor or Private Wealth Advisor.

Benefits

• Comprehensive employee benefits and perks.
• Benefit programs supporting employees and their families throughout their work-life journey.
• Potential commission earnings, incentive compensation, discretionary bonuses, and other short- and long-term incentive packages, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED