Registered Client Service Associate

Morgan Stanley•Brea, CA

4d•$34,320 - $90,000

About The Position

Registered Client Service Associates provide exceptional client service and support Financial Advisors, Private Wealth Advisors, and their teams. Through regular client interactions, they build trusted relationships and help clients with everyday needs. The role combines client account support, clerical transaction and documentation tasks, administrative coordination, and assistance with the team's business and service plans. The position supports client relationships and service requests, helps onboard and maintain accounts, provides information about account details, and assists with digital tools. It also involves phone and calendar management, meeting and travel coordination, expense reporting, and general office support. The role reports to the Business Service Officer. Applicants must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.

Requirements

High school diploma or equivalent.
Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
Detail-oriented with superior organizational skills and the ability to prioritize.
Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
Exceptional writing, interpersonal, and client service skills.
Strong time management skills.
Ability to collaborate with others as a team player.
Ability to work in a fast-paced, evolving environment.
Adaptability and ability to multitask.
Goal-oriented, self-motivated, and results-driven.
Legally authorized to work in the United States and not require employment visa sponsorship now or in the future.

Nice To Haves

College degree preferred.
Two or more years of industry experience preferred.

Responsibilities

Support Financial Advisors, Private Wealth Advisors, or teams in cultivating and enhancing new and existing client relationships.
Execute money movement transactions at the request of clients and/or the advisor or team.
Answer general non-investment-related account questions, including relaying stock positions and account balances such as funds due and margin debit.
Enter profile information and pre-fill account documentation in a clerical capacity at the direction of clients and/or the advisor or team.
Educate or enroll clients in digital tools, including MSOnline, eSign, and eAuthorization.
Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of clients and/or the advisor or team.
Provide existing clients with details about account information, such as investment objectives and risk tolerance.
Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the advisor or team.
Support the advisor or team's marketing strategy, such as website maintenance.
Assist advisors and teams in delivering against their business plan and client service model.
Remain current on policies, procedures, and new platforms.
Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
Answer inbound calls or make outbound calls with updates on service requests, including scheduling follow-up calls with advisors or teams as needed.
Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
Assist with general in-office support functions, including copying, filing, and scanning documentation.
Prepare and submit expense reports for processing at the direction of the advisor or team.