Client Service Associate II
About The Position
Join JPMorganChase as a Client Service Delivery Associate II and help elevate client experiences. The role supports client relationships by providing customer service and operational support, addressing inquiries, processing transactions, and troubleshooting complex issues. It involves applying banking principles and practices, contributing to service improvements through strategic planning and change management, coordinating with other departments, and ensuring compliance with technical standards and organizational policies. The associate also influences and manages internal stakeholders and makes decisions that affect departmental outcomes. The position is part of an operations environment that develops and manages secure service solutions for clients globally, using technology to improve customer and client experiences. Chase describes its mission as creating engaged, lifelong customer relationships and helping households, small businesses, nonprofits, and cities meet their financial needs.
Requirements
- Demonstrated proficiency in detecting and preventing fraudulent transactions to protect clients and the institution.
- Ability to liaise with various departments to ensure compliance with technical standards and organizational policies.
- Ability to influence and manage internal stakeholders, drive mutually beneficial outcomes, and develop collaborative relationships.
- Expertise in facilitating change management and strategic communication, with strong negotiation and communication skills.
- Proficiency in digital literacy and implementing emerging technologies.
- Strong analytical, technical, and problem-solving skills, with keen attention to detail.
Nice To Haves
- Knowledge of emerging markets.
- Ability to analyze processes and recommend improvements in quality and efficiency.
- Experience driving continuous improvement initiatives to enhance client experiences.
- Experience in client-facing roles across multiple business areas and functions.
- Strong analytical, problem-solving, and decision-making skills for effective independent work.
- Knowledge of the securities industry and back-office operations, including the ability to identify areas for improvement proactively.
Responsibilities
- Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage.
- Facilitate change management processes, including strategic communications and mitigating stakeholder impact.
- Advise clients using market product knowledge while maintaining awareness of industry practices.
- Optimize service delivery by implementing process automation initiatives and building strong client relationships.
- Monitor and resolve trade discrepancies, conduct root cause analysis, and manage fails effectively.
- Liaise with departments to ensure compliance with technical standards and organizational policies.
- Influence and manage internal stakeholders to support shared goals and mutually beneficial outcomes.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
