Client Service Manager II

Gallagher•San Diego, CA

3d•Remote

About The Position

Gallagher is seeking a remote Client Service Manager to join its growing small business division. The role delivers exceptional customer service and supports clients with issues ranging from relatively simple to moderately complex. The Client Service Manager builds strong client relationships, collaborates with the sales team to achieve goals, seeks continuous improvement, and demonstrates the value Gallagher provides. The position leads the renewal process, works to retain existing business and sell additional services and coverage lines, and guides team members in addressing clients’ risk management needs. It also includes mentoring Client Service team members, auditing compliance and service levels, maintaining accurate client and policy records, using Gallagher technology to improve productivity and quality, and managing competing priorities.

Requirements

Bachelor’s degree and at least 1 year of client service and/or claims management experience, or a high school diploma/GED and at least 3 years of client service and/or claims management experience.
Property and Casualty Insurance License.
Proficiency in Microsoft Office.
Ability to develop professional relationships with internal and external partners.
Resilient and adaptable approach when priorities shift.
Eagerness to collaborate with Gallagher teams and employees.

Responsibilities

Lead the renewal process to ensure high-quality, timely solutions for clients.
Secure existing business and drive sales of additional services and lines of coverage.
Nurture relationships with client buyers and day-to-day client representatives.
Guide team members in addressing clients’ risk management needs through consultative conversations.
Mentor Client Service team members through continuous learning, transparent feedback, and talent development.
Conduct periodic audits to ensure compliance standards and service levels are met.
Maintain accurate client and policy data and documents in the Gallagher system.
Use Gallagher technology to improve productivity and quality.
Effectively manage multiple competing priorities.
Develop professional relationships with internal and external partners.