Client Service Manager II

Gallagher•Tupelo, MS

3d•Remote

About The Position

Gallagher is seeking a remote Client Service Manager for its growing small business division. The role serves a range of clients with needs ranging from relatively simple to moderately complex, with an emphasis on exceptional customer service, relationship building, collaboration with the sales team, continuous improvement, and demonstrating Gallagher’s value. The manager leads the renewal process, helps retain and grow business, supports clients’ risk management needs, develops team members, monitors compliance and service standards, maintains accurate client and policy records, and uses Gallagher technology to improve productivity and quality.

Requirements

Bachelor's degree and at least 1 year of client service and/or claims management experience, or a high school degree/GED and at least 3 years of client service and/or claims management experience.
Property and Casualty Insurance License.
Proficiency in Microsoft Office.
Ability to develop professional relationships with internal and external partners.
Resilient and adaptable approach when priorities shift.
Eagerness to collaborate with Gallagher teams and employees.

Responsibilities

Take a leadership role in the renewal process to deliver high-quality, timely solutions to clients.
Secure existing business and drive the sale of additional services and lines of coverage.
Nurture relationships with buyers in client organizations and day-to-day client representatives.
Guide team members in addressing clients’ risk management needs through consultative conversations.
Mentor Client Service team members through continuous learning, transparent feedback, and talent development.
Conduct periodic audits to ensure compliance standards and service levels are met.
Maintain accurate client and policy data and documents within the Gallagher system.
Use Gallagher technology to improve productivity and quality.
Effectively manage multiple competing priorities.