Client Service Manager II

Gallagher•Tampa, FL

8d•Remote

About The Position

Gallagher is seeking a remote Client Service Manager to join its growing small business division. The role serves clients with issues ranging from relatively simple to moderately complex and focuses on exceptional customer service, relationship building, collaboration with the sales team, continuous improvement, and communicating Gallagher’s value. The manager leads renewal efforts, helps retain and grow client business, supports team members in addressing clients’ risk management needs, and ensures service quality and compliance.

Requirements

Bachelor’s degree and at least 1 year of client service and/or claims management experience, or a high school degree/GED and at least 3 years of client service and/or claims management experience.
Property and Casualty Insurance License.
Proficiency in Microsoft Office.
Ability to develop professional relationships with internal and external partners.
Resilient and adaptable approach when priorities shift.
Willingness to collaborate with Gallagher teams and employees.

Responsibilities

Lead the renewal process to deliver high-quality solutions to clients in a timely manner.
Secure existing business and drive sales of additional services and lines of coverage.
Build and nurture relationships with client-organization buyers and day-to-day client representatives.
Guide team members in addressing clients’ risk management needs through consultative conversations.
Mentor Client Service team members through continuous learning, transparent feedback, and talent development.
Conduct periodic audits to ensure compliance standards and service levels are met.
Maintain accurate client and policy data and documents within the Gallagher system.
Use Gallagher technology to improve productivity and quality.
Manage multiple competing priorities effectively.