Client Service Associate
About The Position
An established independent financial advisory firm in Lumberton, North Carolina, is hiring a Client Service Associate to own the service side of the practice and keep office operations running smoothly. The role suits someone with financial services experience who is comfortable with clients and can work independently without close oversight. The firm has been in business since 1990 and is seeking someone interested in a stable, long-term position. The associate will support advisors and clients by coordinating daily workflows, preparing for meetings, processing paperwork, handling client questions and scheduling, maintaining CRM records, and managing relationship-focused communications. The associate may execute trades in-house when the advisor and senior associate are unavailable. As the senior associate approaches retirement, this position is expected to grow in responsibility over time, with the possibility of eventually moving into a Senior Service Advisor title. The position is in-office in Lumberton, NC. Hours are 9 a.m. to 5 p.m. Monday through Thursday and 9 a.m. to 4 p.m. on Fridays.
Requirements
- Active or recently lapsed Series 7 license; the firm will support the reinstatement process.
- Experience in financial services and familiarity with how an advisory office works.
- Self-starter mentality, including finding answers independently and being comfortable using the phone.
- Punctuality, organization, and dependability.
Nice To Haves
- Broker-dealer platform experience.
- High emotional intelligence and ability to support clients during major life events.
- Familiarity with eMoney, Morningstar Advisor Workstation, or Altitude CRM.
Responsibilities
- Prepare meeting agendas and coordinate the morning workflow.
- Process client paperwork from start to finish and follow up on items that need correction or resubmission.
- Handle client calls and answer questions about accounts and statements.
- Manage scheduling across the team.
- Execute trades in-house when the advisor and senior associate are unavailable.
- Maintain the client relationship calendar, including birthday letters, monthly mailings, and other client communications.
- Maintain accurate CRM records.
Benefits
- Performance bonus tied to firm production.
- 401(k) with a 4% guaranteed employer match.
- Healthcare reimbursement.
- PTO.
- All market holidays off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
