Claims Specialist Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Four to five years or more of operations services-related work experience.
• Strong organizational skills and ability to self-manage cases with varying deadlines.
• High level of accuracy and attention to detail.
• Strong customer skills and commitment to high-quality customer service.
• Ability to work well with external and internal customers.
• Good time management skills to maximize production and execution of tasks in a fast-paced environment.
• Ability to identify, analyze, and resolve exceptions through data interpretation.
• Strong PC skills.
• Good verbal and written communication skills.
• Ability to work from one of the posted U.S. Bank locations three or more days per week.

Nice To Haves

• Knowledge of products, services, terminology, procedures, and systems related to the assigned area, as well as applicable laws and regulatory requirements.
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise-wide.

Responsibilities

• Support cases involving unauthorized, disputed, or erroneous account activity.
• Investigate cases and determine dispositions and/or recovery scenarios.
• Contact complainants to request additional information and provide updates.
• Manage cases with varying deadlines to meet SLAs.
• Conduct analytical research, four-wall investigations, and validations as needed.
• Send customer-facing communications.
• Recover funds through merchants and other financial institutions.
• Ensure compliance with federal regulations and network rules.
• Retain knowledge to assist other areas as necessary.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation, from two to five weeks depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.