Senior Claims Specialist

Chubb•Phoenix, AZ

2h•$78,000 - $112,000

About The Position

ESIS, a Chubb company, is seeking Senior Claim Specialists to join its Property Catastrophe Claims Team. The role handles personal and commercial property claims, particularly those arising from natural disasters and catastrophic events. The specialist assesses property damage, investigates claims, and serves policyholders while supporting CAT response and contingency needs. The position involves conducting investigations, identifying applicable coverage, recovery potential, fraud indicators, and loss exposure, and making claim determinations based on claim facts, contract language, and supporting documentation. Specialists use approved vendors and tools for virtual inspections, manage outside-vendor work and expenses, maintain claim plans, reserves, data, and documentation, and pursue accurate, timely resolutions and recoveries. They also support workload surges, including extended weekdays, weekends, and additional hours during peak periods. ESIS provides claim and risk management services to commercial clients, with more than 70 years of experience and offerings in the U.S. and globally. The role pays $78,000 to $112,000, with the specific offer dependent on applicant skills and other factors. It may also be eligible for a discretionary annual incentive program. Chubb offers a comprehensive benefits package; details are available on its careers website. The disclosed pay range may be adjusted for the geographic differential applicable to the position's location.

Requirements

Full knowledge of personal and commercial insurance contracts, investigation techniques, legal requirements, and insurance regulations.
Aptitude for evaluating, analyzing, and interpreting information.
Excellent verbal and written communication skills.
Ability to think innovatively, multitask, prioritize, and stay organized to meet objectives.
Superior customer service skills, including the ability to demonstrate empathy.
Prior experience handling complex claims with large exposures.
Ability to operate successfully across multiple systems and claim types while adapting to changing practices and technology.
Ability to work independently and partner effectively with others in a team-supportive environment.
A four-year college degree and/or demonstrated proficiency in property claim handling.
Ability to work extended weekdays, weekends, and extended hours during peak periods.
Ability to secure a Property and Casualty Adjusters license within six months of employment.

Responsibilities

Manage personal and commercial property claims for CAT response and contingency support.
Conduct thorough investigations, identifying available coverages, recovery potential, fraudulent claim indicators, and loss exposure amounts.
Use cost-effective tools and resources, including digital technology, to improve client experience and claim outcome accuracy.
Conduct virtual inspections using approved vendors and tools to assess and adjust personal and commercial property claims.
Control the use, work product, and expenses of retained outside vendors.
Maintain proactive action plans and effective diary practices to advance claims toward accurate and timely resolution.
Maintain accurate and timely reserves, claim data, and file documentation throughout each claim.
Evaluate claim facts, contract language, and supporting documentation to make appropriate claim determinations and drive recovery outcomes.
Comply with statutory and regulatory fair claims practices.
Develop and maintain strong relationships with internal and external customers.
Contribute to the team's goals, objectives, and results.
Provide superior client service while supporting workload surges in varying business areas, including working weekends and additional weekday hours as needed.
Complete desk re-inspections, subrogation reviews, and other assigned duties.