Transportation Claims & Carrier Relations Specialist

Langham Logistics, Inc•Indianapolis, IN

13d•Onsite

About The Position

Supports daily transportation operations with a primary focus on LTL and Truckload claims, carrier relationships, freight classification, routing guides, preferred carriers, Accounting support, EDI unmatched transactions, and prior-day pickup review. Works closely with carriers, carrier account representatives, Accounting, Customer Service, and Operations to research and resolve transportation issues and ensure timely follow-through. The position manages freight claims from identification through resolution, maintains carrier relationships, supports routing guides and preferred-carrier information, researches freight classifications and billing discrepancies, and assists Accounting with invoice research and documentation. It also reviews EDI unmatched transactions and prior-day pickups and provides Transportation Customer Service assistance as needed. This is an onsite position in a professional office environment, Monday through Friday during first-shift hours. The work is primarily sedentary and involves prolonged sitting, computer use, phone and email communication, and regular interaction with internal departments, customers, carriers, and carrier representatives. Work may involve multiple priorities, time-sensitive shipment exceptions, claims, and escalations. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent required.
Previous experience in transportation, logistics, freight brokerage, or supply chain operations required.
LTL transportation experience required.
Strong working knowledge of LTL transportation, freight claims, NMFC/freight classing, and carrier operations.
Knowledge of Truckload transportation and claims processes.
Strong carrier relationship management and professional communication skills.
Ability to research and resolve complex shipment, billing, and service discrepancies.
High attention to detail, organization, ownership, and follow-through.
Ability to prioritize multiple deadlines and work cross-functionally.
Strong critical thinking, problem-solving, and sense of urgency.

Nice To Haves

Related college education or industry training.
Freight claims experience.
Experience working with carriers and carrier account representatives.
Knowledge of NMFC classifications, routing guides, freight audit/billing, and transportation EDI.
Experience with a Transportation Management System (TMS) and Microsoft Office.

Responsibilities

Manage LTL and Truckload freight claims from identification through final resolution, including documentation, filing, tracking, disputes, and status communication.
Maintain carrier relationships and work with carrier account representatives on claims, service issues, billing discrepancies, credits, and escalations.
Create, maintain, and update routing guides, preferred-carrier information, service levels, and account-specific routing requirements.
Research NMFC classifications, freight class, reclassification, weight, dimensions, and related billing discrepancies.
Audit carrier invoices for accuracy, including rates, freight class, accessorial charges, duplicate charges, and other billing discrepancies.
Support Accounting with research, credits, corrections, and supporting transportation documentation.
Research EDI unmatched transactions and coordinate resolution with carriers and internal teams.
Review the prior day's pickups daily, identify missed, delayed, or unconfirmed pickups, and follow up until resolved.
Provide Transportation Customer Service assistance as needed, including tracking, carrier communication, pickup and delivery issues, appointments, and shipment exceptions.
Serve as the primary point of contact for carriers regarding claims and service issues and foster positive, collaborative relationships.