Transportation Claims & Carrier Relations Specialist

Langham Logistics, Inc • Indianapolis, IN

1d • Onsite

About The Position

Supports daily transportation operations with a primary focus on LTL and Truckload claims, carrier relationships, freight classification, routing guides, preferred carriers, Accounting support, EDI unmatched transactions, and prior-day pickup review. Works closely with carriers, carrier account representatives, Accounting, Customer Service, and Operations to research and resolve transportation issues and ensure timely follow-through.

Requirements

• Strong working knowledge of LTL transportation, freight claims, NMFC/freight classing, and carrier operations
• Knowledge of Truckload transportation and claims processes
• Strong carrier relationship management and professional communication skills
• Ability to research and resolve complex shipment, billing, and service discrepancies
• High attention to detail, organization, ownership, and follow-through
• Ability to prioritize multiple deadlines and work cross-functionally
• Strong critical thinking, problem-solving, and sense of urgency
• High school diploma or equivalent required
• Previous experience in transportation, logistics, freight brokerage, or supply chain operations required
• LTL transportation experience required

Nice To Haves

• Related college education or industry training preferred
• Freight claims experience strongly preferred
• Experience working with carriers and carrier account representatives preferred
• Knowledge of NMFC classifications, routing guides, freight audit/billing, and transportation EDI preferred
• Experience with a Transportation Management System (TMS) and Microsoft Office preferred

Responsibilities

• Manage LTL and Truckload freight claims from identification through final resolution, including documentation, filing, tracking, disputes, and status communication.
• Maintain carrier relationships and work directly with carrier account representatives on claims, service issues, billing discrepancies, credits, and escalations.
• Create, maintain, and update routing guides, preferred carrier information, service levels, and account-specific routing requirements.
• Research NMFC classifications, freight class, reclassification, weight, dimension, and related billing discrepancies.
• Audit carrier invoices for accuracy, including rates, freight class, accessorial charges, duplicate charges, and other billing discrepancies; support Accounting with research, credits, corrections, and supporting transportation documentation.
• Review and research EDI unmatched transactions and coordinate resolution with carriers and internal teams.
• Review yesterday's pickups daily; identify missed, delayed, or unconfirmed pickups and follow up until resolved.
• Provide Transportation Customer Service assistance as needed, including tracking, carrier communication, pickup/delivery issues, appointments, and shipment exceptions.
• Serve as the primary point of contact for carriers regarding claims and service issues, fostering positive and collaborative relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED