Carrier Relations Lead
About The Position
Experian is seeking a Carrier Relations Lead to own and develop relationships between the agency and its carrier partners. The role drives agency growth by shaping carrier partnerships, compensation programs, performance reporting, and opportunities for new business. The position reports to the Senior Director, Insurance Operations and is based in or near Experian’s Franklin, Tennessee collaboration hub, with a hybrid work arrangement. The Carrier Relations Lead will build annual carrier plans aligned with agency goals, lead monthly partner meetings, identify opportunities that generate new business, and provide leadership with monthly carrier performance scorecards. The role also supports agency profitability by improving carrier compensation programs and maintains accurate, current carrier training materials and resources for field teams.
Requirements
- Five or more years of relevant experience in commercial insurance.
- Relevant experience in carrier management, agency carrier relations, or related insurance operations.
- Direct experience working within an insurance carrier organization, such as in underwriting, distribution, or carrier-facing roles.
- Experience tailoring and presenting information to different audiences.
- Ability to manage concurrent projects, prioritize work, and plan resources to meet goals.
- Collaborative mindset and appreciation for a transparent, open, and honest work environment.
- A four-year bachelor's degree in business administration, marketing, or a related field, or an equivalent combination of education and work experience.
- Intermediate-to-advanced Microsoft Excel skills for scorecards and performance reporting.
- Microsoft PowerPoint or equivalent presentation software skills.
- Experience with a CRM platform, such as Asana, to track carrier relationships and opportunities.
- Experience with Microsoft Teams, Outlook, or similar collaboration and communication tools.
- Experience in a Slack environment.
Responsibilities
- Serve as the primary relationship owner between the agency and carrier partners, strengthening engagement and strategic alignment.
- Lead strategic monthly meetings with carrier partners to support agency growth.
- Build and manage annual carrier plans in consideration of agency goals.
- Identify and act on carrier opportunities that can generate new business sales and agency revenue.
- Deliver accurate monthly carrier performance scorecards to inform leadership decisions.
- Improve carrier compensation programs to protect and grow agency profitability.
- Maintain current, accurate carrier training materials and resources for field teams.
Benefits
- Inclusive and purpose-driven culture.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
