Carrier Relations Manager

RXO • Chicago, IL

2d

About The Position

As a Carrier Relations Manager at RXO, you are responsible for executing and upholding commitments made by RXO carrier partners. You will communicate with carrier partners when service or acceptance issues are identified and review carrier ranks on routing guides based on capacity, service, rates, and the fleet’s overall commitment to RXO. The role partners with senior leadership, pricing, and customer teams to support organizational priorities, new business opportunities, and competitive, profitable bid outcomes. It also involves customer meetings, carrier relationship development, capacity procurement, and analysis of performance, cost, and capacity data to determine primary, secondary, and backup carriers for network lanes.

Compensation is $50,000–$55,000, with possible eligibility for bonus or commission pay. Actual compensation may vary based on experience and skill set.

Requirements

• At least 3 years of experience in the transportation or logistics industry, preferably in an asset-based role or working with carriers.

Nice To Haves

• Strong analytical skills and proficiency in MS Excel.
• Ability to build strong relationships and work as a team player.
• Effective communication skills and organization.
• Confident decision-making skills.
• Ability to prioritize and address issues with a sense of urgency while maintaining composure.

Responsibilities

• Partner closely with Senior Leadership and the Pricing Team to understand organizational commitments, strategic priorities, and network direction.
• Collaborate with Customer teams to identify, develop, and support new business opportunities across the network.
• Oversee the full bid process, including target setting, requirement definition, and stakeholder communication, to support competitive and profitable outcomes.
• Participate in on-site, face-to-face customer meetings to present network capabilities, discuss solutions, and build strategic relationships.
• Meet regularly with carrier representatives and managers to communicate network needs, performance expectations, and long-term strategy.
• Develop and maintain relationships with key carrier leadership, including terminal managers, regional leaders, and VP-level contacts.
• Proactively procure capacity for lanes experiencing service challenges, losses, or performance gaps to support continuity and customer satisfaction.
• Analyze performance, cost, and capacity data to determine appropriate primary, secondary, and backup carriers for each network lane.
• Uphold RXO carrier partner commitments and engage partners when service or acceptance issues arise.
• Review carrier ranks on routing guides based on capacity, service, rates, and overall fleet commitments.

Benefits

• Paid time off, including up to 8 holidays and up to 2 floating Diversity Days.
• Hourly employees can earn up to 13 days of PTO; salaried employees can earn up to 15 days of PTO.
• Up to 40 hours of bereavement leave.
• Up to 16 hours of volunteer time.
• Jury duty leave.
• At least 2 weeks of family bonding leave.
• Up to 40 hours of prenatal care leave.
• 401(k) retirement plan with up to 5% company match.
• Health and prescription insurance.
• Dental insurance.
• Vision insurance.
• Basic and supplemental life insurance.
• Short- and long-term disability insurance.
• Accidental death and personal loss coverage.
• Business travel insurance.
• Legal services coverage.
• Identity theft coverage.
• Accident, critical illness, and hospital indemnity coverage.
• Employee Assistance Program (EAP).
• Tuition reimbursement.
• Adoption assistance.
• Health Savings Account.
• Health Care Flexible Spending Account.
• Dependent Care Flexible Spending Account.
• Commuter Spending Account.
• Health Reimbursement Arrangement.
• Competitive pay.
• Possible eligibility for bonus or commission pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed