Carrier Relations Manager
About The Position
The Carrier Relations Manager is responsible for executing and upholding commitments made by RXO carrier partners. The role involves communicating with carrier partners when service or acceptance issues arise and reviewing carrier positions on routing guides based on capacity, service, rates, and the fleet’s overall commitment to RXO. The manager works with senior leadership, pricing, customer teams, and carrier representatives to develop business opportunities, manage bids, secure capacity, and maintain strong carrier relationships. The position also analyzes performance, cost, and capacity data to select primary, secondary, and backup carriers for network lanes.
Requirements
- At least 3 years of experience in the transportation or logistics industry, preferably in an asset-based role or working with carriers.
Nice To Haves
- Strong analytical skills and proficiency in MS Excel.
- Ability to build strong relationships and work as a team player.
- Effective communication and organizational skills.
- Confident decision-making skills.
- Ability to prioritize and address issues with urgency while maintaining composure.
Responsibilities
- Partner with senior leadership and the Pricing Team to understand organizational commitments, strategic priorities, and network direction.
- Collaborate with Customer teams to identify, develop, and support new business opportunities across the network.
- Oversee the full bid process, including target setting, defining requirements, and communicating with stakeholders.
- Participate in on-site, face-to-face customer meetings to present network capabilities, discuss solutions, and build strategic relationships.
- Meet regularly with carrier representatives and managers to communicate network needs, performance expectations, and long-term strategy.
- Develop and maintain relationships with key carrier leaders, including terminal managers, regional leaders, and VP-level contacts.
- Proactively procure capacity for lanes experiencing service challenges, losses, or performance gaps.
- Analyze performance, cost, and capacity data to determine primary, secondary, and backup carriers for network lanes.
- Discuss service or acceptance issues with carrier partners when they are identified.
- Review carrier ranks on routing guides based on capacity, service, rates, and the carrier’s overall commitment to RXO.
Benefits
- Competitive pay.
- Paid time off, including up to 8 holidays, up to 2 floating Diversity Days, up to 13 days for hourly employees or up to 15 days for salaried employees, up to 40 hours of bereavement leave, up to 16 hours of volunteer time, jury duty, at least 2 weeks of family bonding leave, and up to 40 hours of prenatal care leave.
- 401(k) retirement plan with up to 5% company match.
- Health, prescription, dental, and vision insurance.
- Basic and supplemental life insurance.
- Short- and long-term disability insurance.
- Accidental death and personal loss, business travel, legal services, identity theft, accident, critical illness, and hospital indemnity coverage.
- Employee Assistance Program (EAP).
- Tuition reimbursement.
- Adoption assistance.
- Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, and Commuter Spending Account.
- Health Reimbursement Arrangement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
