Carrier Relations Lead

Experian • Franklin, TN

14h • Hybrid

About The Position

Experian is seeking a Carrier Relations Lead to strengthen and grow carrier partnerships that contribute directly to agency growth. The role is the primary relationship owner for carrier partners and has influence over agency strategy, including carrier plans, new business opportunities, performance reporting, and compensation programs. The position reports to the Senior Director, Insurance Operations and is based in or near Experian’s Franklin, Tennessee collaboration hub, with a focus on collaborating in person with colleagues.

Requirements

• At least five years of relevant experience in commercial insurance.
• Relevant experience in carrier management, agency carrier relations, or related insurance operations.
• Experience tailoring and presenting information to different audiences.
• Ability to manage concurrent projects, prioritize work, and plan resources to meet goals.
• Collaborative mindset and appreciation for a transparent, open, and honest work environment.
• Direct experience working within an insurance carrier organization, such as in underwriting, distribution, or a carrier-facing role.
• Bachelor’s degree in business administration, marketing, or a related field, or an equivalent combination of education and work experience.
• Intermediate-to-advanced Microsoft Excel skills for scorecards and performance reporting.
• Microsoft PowerPoint or equivalent presentation software skills.
• Experience with a CRM platform (examples given: Asana), Microsoft Teams, Outlook or similar collaboration and communication tools, and Slack.

Responsibilities

• Serve as the primary relationship owner between the agency and carrier partners, maintaining engagement and strategic agreements.
• Lead strategic monthly meetings with carrier partners to strengthen relationships and support agency growth.
• Build and manage annual carrier plans aligned with agency goals.
• Identify and act on carrier opportunities that expand new business sales and agency revenue.
• Deliver monthly carrier performance scorecards and accurate reporting to inform leadership decisions.
• Improve carrier compensation programs to protect and grow agency profitability.
• Maintain current, accurate carrier training materials and resources for field teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior