Transportation Claims Specialist
About The Position
The Transportation Claims Specialist is the primary expert for managing freight claims across complex domestic and international transportation networks. The role investigates and resolves damage, shortage, loss, delivery discrepancy, and delayed-delivery claims while maximizing recovery outcomes and ensuring compliance with transportation regulations and company processes. The specialist works with plants, distribution centers, suppliers, customers, carriers, and other team members. Using MyEZClaim, SAP Quality Notes, and internal claims management tools, the specialist guides claim resolution, identifies process improvements, and helps implement a global claims management strategy. The position also supports operational excellence, process enhancements, and improved logistics performance. It is hybrid and may be based in Whitestown, Indiana; Mayfield Heights, Ohio; or Milwaukee, Wisconsin. The position reports to the Supervisor, Global Logistics Performance & Freight Claims.
Requirements
- Bachelor's degree in a relevant field.
- Legal authorization to work in the United States; employment visa sponsorship is not available now or in the future.
Nice To Haves
- At least 5 years of hands-on freight claims management experience, including LTL, FTL, and parcel shipments across multiple countries.
- Proficiency with claims platforms such as MyEZClaim, SAP Quality Notes, CargoWise, or similar systems.
- Knowledge of carrier liability, cargo insurance, and Incoterms.
- Expertise in Carmack Amendment compliance, including claims handling, liability assessment, and dispute resolution for cargo loss or damage in interstate commerce.
- Experience managing multimodal transportation claims in international and domestic markets.
- Project management experience supporting a global process rollout.
- Background in electronics or automation component logistics.
- Established relationships with carriers and freight forwarders.
- Claims or logistics certifications such as AIC, CCLP, CTB, PMP, or Six Sigma.
- Experience with customs documentation and legal dispute resolution.
Responsibilities
- Investigate freight claims involving damage, shortage, loss, or delayed delivery.
- Process claims across transport lanes including plants to customers; vendors to plants or distribution centers; plants to plants or distribution centers; and distribution centers to distribution centers or customers.
- Analyze contracts, including Incoterms and vendor agreements, to assess liability and determine accurate settlements.
- Negotiate claim values and lead collection efforts within authorized limits, escalating high-impact cases as needed.
- Collaborate with carriers, freight forwarders, insurance providers, engineers, and legal teams to resolve claims promptly and compliantly.
- Maintain detailed claim documentation in MyEZClaim, SAP Quality Notes transactions, and internal claims management tools.
- Develop and implement a global freight claims process, including project planning, change management, and stakeholder alignment.
- Drive continuous improvement with fulfillment sites and transportation partners to reduce future claims.
- Monitor claim trends, recovery rates, and financial impact through reporting and analysis.
- Ensure compliance with applicable global regulations, including the Carmack Amendment, Montreal Convention, and FMCSA guidelines.
Benefits
- Health insurance, including medical, dental, and vision
- 401(k)
- Paid time off
- Parental and caregiver leave
- Flexible work schedule
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What This Job Offers
Job Type
Full-time
