Transportation Claims Specialist
About The Position
The Transportation Claims Specialist is the primary expert for managing freight claims across complex domestic and international transportation networks. The role investigates and resolves damage, shortage, loss, delayed delivery, and other transportation claims while maximizing recovery outcomes and ensuring compliance with transportation regulations and company processes. It works with plants, distribution centers, suppliers, customers, carriers, and internal team members, using tools such as MyEZClaim and SAP Quality Notes to guide claim resolution, identify process improvements, and help implement a global claims management strategy. The position offers the opportunity to influence operational excellence, lead process enhancements, and improve logistics performance across the organization. The role is hybrid and may be based in Whitestown, Indiana; Mayfield Heights, Ohio; or Milwaukee, Wisconsin. Employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office. The position reports to the Supervisor, Global Logistics Performance & Freight Claims.
Requirements
- Bachelor's degree in a relevant field.
- Legal authorization to work in the United States; employment visa sponsorship is not available now or in the future.
Nice To Haves
- At least 5 years of hands-on freight claims management experience, including LTL, FTL, and parcel shipments across multiple countries.
- Proficiency with claims platforms such as MyEZClaim, SAP Quality Notes, CargoWise, or similar.
- Legal and regulatory knowledge, including carrier liability, cargo insurance, and Incoterms.
- Expertise in Carmack Amendment compliance, including claims handling, liability assessment, and dispute resolution for cargo loss or damage in interstate commerce.
- Proven experience managing multimodal transportation claims across international and domestic markets.
- Project management experience supporting a global process rollout.
- Background in electronics or automation component logistics.
- Established relationships with carriers and freight forwarders.
- Claims or logistics certifications such as AIC, CCLP, CTB, PMP, or Six Sigma.
- Experience with customs documentation and legal dispute resolution.
Responsibilities
- Investigate freight claims involving damage, shortage, loss, or delayed delivery across multiple transportation lanes, including plants to customers, vendors to plants or distribution centers, plants to plants or distribution centers, and distribution centers to other distribution centers or customers.
- Analyze contracts, including Incoterms and vendor agreements, to assess liability and ensure accurate settlements.
- Negotiate claim values and lead collection efforts within authorized limits; escalate high-impact cases as needed.
- Collaborate with carriers, freight forwarders, insurance providers, engineers, and legal teams to achieve timely and compliant resolutions.
- Maintain detailed documentation using MyEZClaim, SAP Quality Notes transactions, and internal claims management tools.
- Develop and implement a global freight claims process, including project planning, change management, and stakeholder alignment.
- Drive continuous improvement with fulfillment sites and transportation partners to reduce future claims.
- Monitor claim trends, recovery rates, and financial impact through reporting and analysis.
- Ensure compliance with global regulations, including the Carmack Amendment, Montreal Convention, and FMCSA guidelines.
Benefits
- Health insurance, including medical, dental, and vision.
- 401(k).
- Paid time off.
- Parental and caregiver leave.
- Flexible work schedule coordinated with the manager.
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What This Job Offers
Job Type
Full-time
