Claims Specialist

Ardmore Home Design Inc•Industry, CA

7h•$23 - $25

About The Position

The Claims Specialist provides client claim support and resolves claims in accordance with standard operating procedures. The role delivers quality customer service to clients, Account Managers, and Sales Representatives, and works with Quality Control to identify and flag trends or concerns. The successful candidate has strong communication and attention-to-detail skills and can effectively solve problems. The Specialist reviews and processes claims involving damaged, defective, or missing products; validates supporting documentation; determines appropriate outcomes under company guidelines; and communicates decisions and next steps. The role also collaborates across teams to investigate complex claims and product trends, maintains product and warranty knowledge, and contributes to improvements in claims processes and documentation standards. Ardmore Home Design (AHD) is a privately owned, founder-led company founded in 2008. It designs, sells, and distributes luxury home décor globally to interior designers and boutique and luxury retailers. Its wholesale brands include Made Goods, Pigeon & Poodle, Blue Pheasant, and Burton James.

Requirements

At least 2 years of previous Claims or Customer Service experience; furniture industry experience preferred.
Excellent problem-solving skills, including the ability to analyze situations and present resolution options.
Customer-first mindset and sound business judgment.
Ownership mentality and accountability for results.
Excellent verbal and written communication skills, with a focus on professionalism.
Ability to quickly learn and retain knowledge of products and services.
Ability to multitask, prioritize, and manage time effectively while maintaining a positive and professional attitude.
Resilience under pressure and adaptability in a fast-paced environment.

Nice To Haves

Previous Claims or Customer Service experience within the furniture industry.

Responsibilities

Review, analyze, and process incoming claims involving damaged, defective, or missing products; maintain accurate records and timely updates in the claims management system.
Verify supporting documentation, including appropriate photos and details, to determine claim validity and root cause.
Determine an appropriate resolution—such as replacement, repair, credit, or denial—in accordance with company guidelines, and explain outcomes and next steps clearly.
Follow up with clients, Account Managers, and Sales Representatives using clear, detailed, customer-centric communication.
Maintain current knowledge of products, warranty information, and industry standards to address resolution inquiries and concerns.
Collaborate across functions to resolve complex claims and communicate product trends to appropriate partners for further investigation and root-cause resolution.
Contribute to ongoing improvement of claims processes and documentation standards.