Chief Operating Officer Jobs

About The Position

Requirements

• At least 10 years of progressive leadership experience in luxury hospitality, private clubs, or destination resort management, including senior operational leadership.
• Experience leading operational planning during development of a high-end community, including clubhouse openings, FF&E procurement and installation, and amenity activation.
• Experience overseeing complex, multi-property or multi-amenity hospitality operations, ideally including lodging, recreation, food and beverage, and member or guest services.
• Experience opening new facilities, building operational teams and systems, and maintaining service quality during construction, growth, or operational transitions.
• Demonstrated ability to build, mentor, and lead teams in a service-driven environment.
• Strong communication and interpersonal skills for engaging members, staff, ownership, and stakeholders.
• Financial acumen, including budget development, forecasting, and management.
• Strong understanding of luxury hospitality, ski and/or golf resort operations, food and beverage, and year-round recreation.
• Strong food and beverage background and a record of elevating dining in a private club or luxury setting.
• Ability to oversee golf operations across multiple courses and practice facilities.
• Ability to build a strong member or guest community through personalized service, relationship development, proactive communication, and thoughtful programming.
• Conflict-resolution skills and ability to make timely, well-informed decisions.
• Commitment to delivering exceptional experiences.
• Ability to work evenings, weekends, holidays, and peak-season schedules as needed.

Nice To Haves

• Prior experience as a GM, GM/COO, or equivalent senior operator.
• Bachelor’s degree.
• Homeowners’ association (HOA) experience.
• Experience in sales or selling club memberships.
• Experience in mountain resort operations, including familiarity with ski valet, mountain guest services, winter programming, outdoor pursuits, seasonal staffing, guest transportation, and luxury ski operations.

Responsibilities

• Oversee day-to-day club functions, including food and beverage, ski operations, member services, facilities, programs and events, outdoor activities, golf, and related amenities.
• Create a consistent, high-quality hospitality experience across Marcella’s multiple locations and seasons.
• Oversee the Family Clubhouse, Golf Clubhouse, golf practice facility and pro shop, and racquet center, including programming, staffing, service standards, and activation.
• Direct operations at Marcella’s Mountain Lodge at Deer Valley East Village, including food and beverage, activities, pool, and the on-mountain experience.
• Create and lead the ski member experience, including ski valet, equipment storage, mountain guest services, transportation coordination, and seasonal operations.
• Guide the experience at Marcella on Main, including food and beverage amenities and member programming.
• Build a high-quality recreational program covering fitness, racquet sports, pool operations, and on- and off-property outdoor experiences.
• Develop and manage a coordinated transportation program serving Marcella facilities.
• Lead operational planning and phased openings of new amenities, coordinating staffing, training, service standards, systems, and member communications.
• Drive membership sales and strategy in partnership with marketing and sales teams, supporting recruitment, brand positioning, and community engagement.
• Build relationships with members, seek feedback, anticipate needs, and promote responsive service, open communication, and a connected club community.
• Lead proactive member communications about operations, amenity openings, construction impacts, and service enhancements.
• Create programming, events, and shared experiences that strengthen member connections and club culture.
• Deliver a member experience combining personalized service with intuitive technology.
• Promote Marcella and Reef’s culture throughout club operations.
• Recruit, develop, and lead a high-performing team and foster a member-focused culture grounded in hospitality, respect, accountability, and exceptional experiences.
• Establish and uphold performance expectations, service standards, and accountability across departments.
• Create operational systems, reporting tools, and processes to monitor performance, financial results, and project timelines.
• Prepare and manage the annual operating budget, monitor revenues and expenses, implement cost-management measures, and review financial performance with senior leadership.
• Partner with Reef leadership on long-term operational strategies and opportunities to improve efficiency, service, and member engagement.
• Balance strategic leadership with detailed, hands-on operational management.
• Support the Reef network of Clubs and contribute to the broader Reef brand.

Benefits

• 401(k) plan with company match
• Health plan with HSA match
• Flexible paid time off
• Cell phone service allowance
• Discounts at company-owned resorts and golf courses
• Annual performance incentive
• Relocation support if not local