Chief Operating Officer Jobs

About The Position

Requirements

• Bachelor's Degree in Business, Management, Construction Management or related field.
• 5+ years of leadership experience in restoration, construction, or related environments.
• Proven track record of overseeing teams, managing P&L, delivering operational and financial results, and senior customer leadership.
• Familiarity with mitigation, environmental services, reconstruction, industry practices, and estimating preferred.
• Ethics & Integrity- Demonstrate high professional standards aligned with ATI core values.
• Communication Excellence- Clear, direct, and engaging communicator.
• Strategic Thinking & Execution- Capable of long-term planning and driving daily results.
• Operational Command- Skilled in driving performance results, improving processes, and customer satisfaction.
• Financial & Business Acumen- Strong ability to interpret financial results and make data driven decisions.
• Relationship Management- Innate ability to build trust and foster relationships.
• Problem Solving- Use sound judgement to constructively resolve conflicts, identify solutions, and adapt to change.
• Leadership- Ability to independently inspire, coach, and build high-performing teams.

Nice To Haves

• Examples of previous or existing job titles of qualified candidates may include: Branch Manager, Regional Manager, Vice President, President, Chief Operating Officer, District Manager, Director, etc.

Responsibilities

• Lead the operational, financial, and cultural performance of the primary branch and satellite office(s).
• Translate ATI's values and strategic priorities into local execution plans that drive revenue growth, margin performance, operational consistency, and people management.
• Directly oversee all branch functions including mitigation, environmental, reconstruction, estimating, project management, administration, safety, sales, and collections.
• Assess regional market conditions to identify opportunities, areas of risk, and competitive trends.
• Lead change management efforts when new systems, processes, or organizational initiatives are introduced.
• Ensure all projects meet or exceed expectations for scope accuracy, quality, timelines, documentation, safety, and profitability.
• Promote strong workflows for job setup, job costing, resource planning, labor utilization, documentation, and performance tracking.
• Monitor job performance through job walks, KPI reviews, and production meetings, to ensure alignment with ATI standards enhancing branch efficiency.
• Maintain ATI's reputation for excellence by ensuring proactive, transparent, and timely communication with customers.
• Oversee issue resolution, escalations, and service recovery efforts.
• Drive continuous improvement initiatives to enhance customer experience and increase frequency of repeat business.
• Champion system utilization including project management, CRM, estimating tools, client portals, financial systems, and reporting dashboards.
• Partner with business development to expand market presence, and identify emerging opportunities.
• Support sales teams with operational insights, client visits, education, and solution development.
• Represent ATI at regional events, associations, trade shows, and networking forums.
• Cultivate relationships with insurance carriers/agents, TPAs, property managers, healthcare systems, schools, real estate groups, and other key accounts.
• Promote and enforce system utilization and CRM data integrity, account planning participation, and alignment between sales and operations.
• Own the full P&L for the branch/region, including revenue achievement, job margins, labor management, and EBITDA contribution.
• Develop and manage annual budgets, forecasts, and branch-level strategic plans.
• Ensure accurate and timely billing, job costing, change orders, collections, and DSO targets.
• Analyze financial results to identify trends and implement action plans where necessary.
• Build a culture of ownership, communication, teamwork, safety, and continuous improvement consistent with ATI CARES values.
• Foster strong engagement with recognition and communication; develop high-performing teams through coaching, mentoring, career growth, training and accountability.
• Provide regular feedback, conduct annual performance reviews, address underperformance, and develop future talent.
• Ensure adherence to OSHA, EPA, state, local, and industry safety requirements including certifications.
• Promote safety culture through consistent communication, training, jobsite visits, and accountability.
• Respond to ATI team members and clients beyond standard work hours, for emergency response.
• Perform work in an office, in the field, and on jobsites; travel may be required.
• All other duties as assigned.

Benefits

• TOP PAY AND BENEFITS PROVIDED