Chief Operating Officer Jobs

About The Position

Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, Club Management, Sports Management, or a related field required; advanced degree preferred.
• Minimum of seven (7) years of progressively responsible senior leadership experience in a private club, country club, luxury hospitality organization, or comparable environment.
• Prior experience as a General Manager, Chief Operating Officer, Assistant General Manager, Clubhouse Manager, or comparable senior leadership position strongly preferred.
• Demonstrated success leading multiple Club operations and developing, mentoring, and retaining high-performing management teams.
• Proven experience working collaboratively and effectively with a volunteer Board of Directors and committees.
• Strong financial and business acumen, including experience with operating and capital budgets, financial statements, forecasting, internal controls, and long-range financial planning.
• Demonstrated experience developing and implementing strategic and long-range plans.
• Experience overseeing complex capital projects, renovations, construction, and major facility improvements.
• Comprehensive understanding of private club operations, governance, member relations, service standards, and industry best practices.
• Exceptional leadership, communication, interpersonal, presentation, decision-making, and problem-solving skills.
• Ability to build strong and productive relationships with Board members, committee members, members, employees, vendors, and community stakeholders.
• Demonstrated ability to exercise sound judgment and discretion and remain calm, decisive, and professional when addressing complex or sensitive matters.
• Highly organized, self-motivated, and accountable, with the ability to establish priorities, delegate effectively, manage competing demands, and ensure follow-through.
• Proficiency with Microsoft Office and Club management/POS systems; experience with Jonas or comparable Club management software preferred.

Nice To Haves

• Certified Club Manager (CCM) designation preferred.
• Certified Chief Executive (CCE) designation desirable.
• Community Association Manager (CAM) license preferred, as applicable.
• Active membership and involvement in the Club Management Association of America (CMAA) and other relevant professional associations preferred.
• First Aid/CPR/AED certification preferred.

Responsibilities

• Provide strategic and operational leadership across all Club departments, including golf, food and beverage, membership, recreation, racquet sports, fitness, facilities, grounds, and administration.
• Partner with the Board of Directors to develop and execute the Club’s strategic plan, long-range objectives, policies, and organizational priorities.
• Lead, develop, mentor, and hold accountable a high-performing team of department heads while fostering a culture of collaboration, professionalism, service excellence, accountability, and employee engagement.
• Oversee the Club’s financial performance, including annual operating and capital budgets, financial reporting, internal controls, expense management, forecasting, and long-range financial planning.
• Maintain a highly visible and approachable presence throughout the Club, build strong relationships with members, and ensure consistently exceptional service and member satisfaction.
• Monitor member feedback, industry trends, and evolving member expectations to identify opportunities to enhance programs, amenities, services, and the overall member experience.
• Oversee the maintenance, improvement, and long-term planning of the Club’s facilities, golf course, grounds, amenities, infrastructure, and other physical assets.
• Provide leadership and oversight for major capital projects, renovations, construction, and facility improvements.
• Ensure effective communication, collaboration, and coordination among Club departments.
• Serve as the primary liaison between the Board of Directors and Club management, providing timely and accurate information, analysis, and recommendations to support effective governance and informed decision-making.
• Ensure Club operations comply with applicable laws and regulations, governing documents, Board policies, safety requirements, employment practices, and established risk-management standards.
• Represent Vasari Country Club professionally within the community and private club industry while developing strong relationships with professional organizations, business partners, vendors, governmental agencies, and other stakeholders.
• Leverage technology, industry best practices, and innovative solutions to continuously improve operational efficiency, communication, financial management, and the member experience.
• Protect and enhance the reputation, culture, financial strength, and long-term success of Vasari Country Club.

Benefits

• competitive executive compensation package commensurate with qualifications and experience