Chief Operating Officer, Domestic Military Household Goods Move Management

Suddath Companies•Jacksonville, FL

About The Position

The Chief Operating Officer, Domestic is responsible for the domestic business of SGS Move Management, including its revenue and profitability, and oversees core functions affecting domestic and international operations: domestic Network Development, Customer Experience, and Claims. The role focuses on growing and optimizing the SCAC management base, building sufficient quality capacity to support growth, and meeting or exceeding required quality scores. The COO is expected to serve or develop into a recognized industry leader in supply chain and government settings, including TRANSCOM and the PPA. The COO leads the growth and development of the team and collaborates with the President, SGS Movement, the COO, International, the SVP, Finance & Accounting, and other operational and business leaders. The position drives customer satisfaction and revenue growth through building the SCAC Management revenue base and quality capacity, improving innovation and efficiency, and negotiating favorable agreements with supply chain partners. The role includes responsibility for domestic P&L, financial planning and performance, contract and customer support, service-provider and partner relationships, operational performance, and compliance with company standards. The work is performed in a cubicle environment with a usually moderate noise level, and travel may be required up to 50% of the time.

Requirements

Bachelor’s degree in Business Administration, Management, Finance, Economics, Transportation & Logistics, or relevant experience in the transportation or logistics field.
More than 15 years of logistics experience.
At least 10 years supervising and developing people.
At least 5 years of full P&L responsibility for a business or business segment.
Effective management, leadership, and organizational skills.
Ability to achieve business results through influence, executive presence, strategic thinking, and effective problem solving.
Knowledge of P&L and ability to make decisive decisions based on sound judgment.
Proficiency in Microsoft Office Suite.
Ability to work in a fast-paced environment and tolerate stress.
Planning, organization, attention to detail, and problem-solving skills.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and other documents.
Ability to write routine reports and speak effectively before groups of customers or employees; excellent written and verbal communication skills.
Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to solve practical problems with limited standardization and interpret written, oral, diagram, or schedule instructions.
Ability to learn and effectively use move management, accounting/billing, HRIS, timekeeping, and other job-related software applications.
Ability to prioritize and reprioritize, multitask, organize workflow, manage daily responsibilities, and meet deadlines.
Ability to travel as required, up to 50% of the time.
Ability to occasionally lift and/or move up to 10 pounds.
Ability to perform the physical activities described, including regular sitting, hand use, and talking or hearing; occasional reaching; and the stated standing, walking, and stooping demands.
Manual dexterity sufficient to reach and handle items, work with fingers, and perceive attributes of objects and materials.
Close vision and ability to adjust focus.

Nice To Haves

Extensive knowledge of either the military household goods program or large-scale government-contracted transportation and logistics business.

Responsibilities

Manage the overall domestic P&L by maintaining and growing the SCACs under management, developing quality capacity to support volume, and improving operational and customer experience performance to optimize Best Value Scores.
Stay informed about government contracting, negotiations, and service-provider relationships needed for current and future business.
Represent the company as an industry leader and influence industry and program policy direction.
Hire, coach, and develop logistics management, operations, and customer service teams, and build succession plans.
Meet and exceed contract proposal commitments, metrics, and operational performance standards.
Provide contract and customer support and maintain key relationships to meet and exceed goals.
Analyze current methods and collaborate on process, workflow, and technology improvements that maximize efficiency.
Build relationships with key partners and business leaders, maintain open communication, and leverage external relationships.
Develop and implement strategies to drive efficiency and execute contract requirements; anticipate business climate changes and prepare solutions.
Identify alternative revenue and margin streams.
Prepare and manage financials, support management-team process and efficiency goals, and achieve monthly financial goals.
Develop short- and long-term plans to align logistics resources and practices at vendor locations with Suddath Government Services strategic goals.
Oversee and ensure compliance with company standards.
Perform other duties as assigned.