Chief Operating Officer, Domestic Military Household Goods Move Management

The Suddath Companies•Jacksonville, FL

About The Position

The Chief Operating Officer, Domestic has full responsibility for the domestic business of SGS Move Management and oversees core functions that affect domestic and international operations, including domestic Network Development, Customer Experience, and Claims. The role is accountable for the domestic business’s revenue and profitability, growing and optimizing the SCAC management base, and building sufficient quality capacity to support growth while meeting or exceeding quality scores. The COO is expected to become or serve as a recognized industry leader in supply chain and government matters, including TRANSCOM and the PPA. The COO leads the team’s growth and development and collaborates with the President, SGS Movement, the COO, International, the SVP, Finance & Accounting, and other operational and business leaders. The role focuses on customer satisfaction and revenue growth through building the SCAC Management revenue base, developing quality capacity, driving innovation and efficiency, and negotiating favorable agreements with supply chain partners. The position also manages financials, contract performance, service-provider relationships, and operational compliance. The role requires travel as needed, up to 50% of the time. The work environment is a cubicle, with usually moderate noise. The employee regularly sits, uses hands to handle or feel items, and talks or hears; occasional lifting or moving of up to 10 pounds is required.

Requirements

Bachelor’s degree in Business Administration, Management, Finance, Economics, Transportation & Logistics, or relevant experience in transportation or logistics.
More than 15 years of logistics experience, including at least 10 years supervising and developing people and at least 5 years with full P&L responsibility for a business or business segment.
Effective management, leadership, and organizational skills.
Ability to achieve business results through influence, executive presence, strategic thinking, and effective problem solving.
Knowledge of P&L and ability to act decisively using sound judgment.
Proficiency in Microsoft Office Suite.
Ability to function in a fast-paced work environment and tolerate stress.
Planning, organizational, attention-to-detail, and problem-solving skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and speak effectively before groups of customers or employees.
Excellent written and verbal communication skills.
Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to solve practical problems with limited standardization and interpret written, oral, diagram, or schedule instructions.
Ability to learn and effectively use move management, accounting/billing, HRIS, timekeeping, and other job-related software applications.
Ability to reprioritize as situations change, multitask, organize workflow, meet deadlines, and manage daily responsibilities.
Ability to travel as required, up to 50% of the time.
Ability to occasionally lift or move up to 10 pounds.
Manual dexterity to reach and handle items, work with fingers, and perceive attributes of objects and materials.
Close vision and ability to adjust focus.

Nice To Haves

Extensive knowledge of the military household goods (HHG) program or a large-scale government-contracted transportation and logistics business is strongly preferred.

Responsibilities

Manage the domestic P&L by maintaining and growing the SCACs under management, developing quality capacity, and improving operational and customer experience performance to optimize Best Value Scores.
Stay informed about government contracting, negotiations, and service-provider relationships needed for current and future business.
Serve as an industry leader internally and externally, influencing industry and program policy direction.
Hire, coach, and develop logistics management, operations, and customer service teams, including succession planning.
Meet contract proposal commitments, metrics, and operational performance standards.
Provide contract and customer support and maintain key relationships to meet and exceed goals.
Analyze current methods and collaborate on process, workflow, and technology improvements that maximize efficiency.
Build relationships with key partners and business leaders, maintain open communication, and leverage external relationships.
Develop and implement strategies to improve efficiency and execute contract requirements; anticipate business climate changes and prepare solutions.
Identify alternative revenue and margin streams.
Prepare and manage financials, support management-team process and efficiency goals, and execute monthly financial goals.
Develop short- and long-term plans to align logistics resources and practices at vendor locations with Suddath Government Services strategic goals.
Oversee and ensure compliance with company standards.
Perform other duties as assigned.