Chief Operating Officer (COO)
About The Position
Spaulding Ridge is seeking a transformational Chief Operating Officer to lead Client & Delivery Operations and evolve the global operating model. Reporting directly to the Chief Executive Officer and serving on the Executive Leadership Team, the COO will initially focus on evolving the delivery model and advancing strategic and operational priorities before ultimately assuming full leadership and ownership of the firm's client delivery functions. The role encompasses client delivery operations, practitioner leadership, delivery economics, and operational execution, including service-line performance, delivery excellence, client health, resource and capacity management, global delivery strategy, talent supply, and Revenue Operations. The COO will help build an AI-enabled, globally integrated delivery organization that accelerates client value, strengthens profitability, and creates durable competitive advantage. The role partners with leaders across commercial, finance, talent, technology, and transformation functions to support scalable growth and a world-class client experience.
Requirements
- 20+ years of executive leadership experience in professional services, consulting, technology services, or similarly complex people-based organizations, including leadership of large-scale global operations and delivery organizations.
- A track record of scaling delivery organizations, improving profitability, and driving operational transformation in high-growth or evolving business environments.
- Deep expertise in professional services delivery, including resource management, utilization optimization, staffing models, delivery quality, client success, gross margin performance, and cost-to-serve management.
- Experience building and leading global delivery centers, distributed workforce strategies, or international talent ecosystems.
- Experience designing and implementing delivery models, managed services offerings, operating frameworks, or commercial structures that improve client outcomes and business performance.
- Strong commercial acumen and ability to partner across sales, finance, talent, technology, and executive leadership.
- Ability to develop senior leaders, strengthen accountability, and build high-performing teams across geographies and business functions.
- Strong strategic planning, organizational leadership, and operational management capabilities, with a metrics-driven approach to execution.
- Executive presence and influence to engage clients, board members, executive stakeholders, and senior leaders on strategic priorities.
- Outstanding communication and change leadership skills, including the ability to articulate a vision, align stakeholders, and drive transformation.
- Ability to navigate ambiguity, anticipate market shifts, prioritize effectively, and execute in a fast-changing environment.
- Leadership style characterized by accountability, operational rigor, collaboration, and focus on client and business outcomes.
- Bachelor's degree required.
Nice To Haves
- Advanced degree.
Responsibilities
- Evolve the delivery model and strategic and operational priorities, ultimately assuming full leadership and ownership of delivery functions and performance.
- Oversee client delivery operations, practitioner leadership, delivery economics, service-line execution, delivery quality, resource utilization, capacity planning, staffing effectiveness, gross margin performance, and operational excellence.
- Design and evolve an AI-enabled delivery model using intelligent workflows, innovative talent strategies, and emerging technologies.
- Expand global delivery capabilities through new talent markets, workforce models, delivery centers, strategic partnerships, and ecosystem opportunities.
- Develop and coach Practice Leaders and Managing Directors to take accountability for client outcomes, team development, delivery excellence, and profitable growth.
- Partner with the Chief Commercial Officer to align sales and delivery operations, support strategic pursuits, strengthen client relationships, and fulfill client commitments.
- Build and lead Revenue Operations, including CRM strategy and governance, forecasting, pipeline management, reporting, data integrity, and commercial processes.
- Establish consistent delivery standards, governance practices, and quality frameworks to improve predictability, client satisfaction, and efficiency.
- Advance managed services, continuous enablement, and DecisionOps offerings that create recurring value.
- Establish enterprise-wide resource management practices that balance demand, strategic opportunities, delivery quality, employee development, and organizational health.
- Collaborate with executive leadership on enterprise strategy, operating model evolution, service portfolio priorities, and business transformation.
- Lead through market, organizational, and technology transformation, translating priorities into execution plans and measurable results.
- Foster accountability, innovation, operational excellence, and continuous improvement while developing and retaining leadership talent.
Benefits
- Generous time off
- Paid holidays
- Paid parental leave
- 401(k) with company match
- Highly subsidized health, dental, and vision plans
- Company-paid life and disability insurance
- Monthly allowance for well-being and technology expenses
- Reimbursement for approved learning and development initiatives within defined limits
- Eligibility for an annual discretionary bonus program
- Eligibility for a long-term incentive (LTI) equity program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Executive
