Chief Operating Officer (COO) – Production & Operations
About The Position
Midtown Home Improvements is seeking an experienced Chief Operating Officer to lead production operations across its growing, multi-market residential remodeling company. The COO oversees the customer journey from completed sale through installation, project completion, quality, and service. Working with General Managers and Production leadership, this executive drives operational excellence, protects gross margins, improves efficiency, and builds a scalable production organization. The role calls for a hands-on leader who understands residential remodeling, develops strong teams, and uses technology and automation to simplify operations and eliminate unnecessary work. The COO will think strategically while staying connected to daily operations, challenge inefficient processes, develop managers, understand the financial impact of operational decisions, and scale production without sacrificing quality or customer experience.
Requirements
- Proven senior leadership experience in residential remodeling, home improvement, construction, or installation-driven home services.
- Experience overseeing multi-location production or field operations.
- Strong understanding of installation crews, subcontractors, scheduling, and project management.
- Demonstrated success improving operational efficiency, gross margins, and customer satisfaction.
- Ability to develop leaders, drive accountability, and manage organizational change.
- Experience implementing process improvements and technology solutions.
- Strong financial and analytical skills.
Nice To Haves
- Experience with EOS or a similar operating system.
Responsibilities
- Lead production operations across multiple markets.
- Oversee installation performance, scheduling, capacity, and project completion.
- Protect and improve production gross margins.
- Develop Production leaders and hold them accountable for performance.
- Improve customer satisfaction, installation quality, and service outcomes.
- Identify operational inefficiencies and eliminate redundant processes.
- Implement technology, AI, and automation to improve productivity and scalability.
- Establish consistent production standards and measurable performance expectations across all markets.
- Partner with General Managers and executive leadership to support profitable growth.
Benefits
- Company benefits
- Company-paid business travel
- Annual incentive equal to 1% of company net profit, subject to the executive incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
