Caseworker Jobs

About The Position

Requirements

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
• A minimum of one (1) year experience in customer service.
• Bilingual (French/ English) is required.
• Ability to multitask.
• Attention to detail.
• Strong Problem solving skills.
• Working knowledge of Word, Excel and Outlook.
• Advanced knowledge of pharmaceutical distribution industry.
• Working knowledge of automated warehouse operating system.
• Strong business and financial acumen.
• Strong analytical and mathematical skills.
• Ability to communicate effectively both orally and in writing.
• Effective interpersonal and leadership skills.
• Effective organizational skills; attention to detail.
• Ability to consistently meet deadlines.
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently.
• Excellent presentation skills.
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs.

Nice To Haves

• Experience in the medical and pharmaceutical field is an asset.

Responsibilities

• Management of the assigned projects and/or cases.
• Adherence to the general company processes.
• Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
• Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals.
• Document each activity in program specific database.
• Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
• Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
• With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
• Responsible to report all Adverse Events to the assigned units/departments.
• The Caseworker will also be assigned other duties and tasks as required from time to time.

Benefits

• Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.