Income Maintenance Caseworker II

Craven County • New Bern, NC

2d

About The Position

The Income Maintenance Caseworker takes and processes assistance applications, re-determines eligibility, and processes and responds to changes in clients’ situations. The Income Maintenance Team includes Food and Nutrition Services, Adult Medicaid – PLA, Family and Children's Medicaid, Medicaid Transportation, Long Term Care/ SA/CAP, and Day Care. Although caseworkers are assigned to a specific team, they may be asked to work in another unit based on agency needs.

Most of the position involves public assistance intake and eligibility work. The caseworker interviews applicants, verifies information, opens or reopens cases, and determines or re-determines eligibility for new applications, applications following a lapse in certification, and reapplications without a lapse. The worker documents, verifies, and updates changes in clients’ situations and completes federally and state-mandated verifications, as well as checks on questionable data. The work requires using the NC FAST system and sustained visual and mental concentration to help ensure accurate eligibility determinations, including when the system has glitches, downtime, or errors.

The position may be assigned to perform one or more of these functions depending on agency needs. The caseworker also performs other duties assigned by the Income Maintenance Supervisor II, Income Maintenance Administrator, and/or Director, and assists with disaster relief efforts, including shelter duty. Employees frequently work with upset clients and compressed time frames.

Requirements

• One year of experience as an Income Maintenance Caseworker, or an equivalent combination of training and experience.
• Considerable knowledge of the program areas assigned.
• General knowledge of agency and community programs and services that could affect clients or applicants.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations, and procedures.
• Ability to communicate with clients, applicants, the public, and public officials to obtain data and explain and interpret rules, regulations, and procedures.
• Ability to defuse potentially hostile interactions and communicate the agency’s eligibility position and the consequences of providing fraudulent information firmly.
• Ability to perform caseworker functions within structured time frames.

Responsibilities

• Interview applicants and clients and verify information for public assistance applications and cases.
• Open, reopen, determine, and re-determine eligibility for assigned programs and cases.
• Document, verify, and update changes in clients’ situations.
• Complete federally and state-mandated verifications and investigate questionable data.
• Use the NC FAST system to process cases and determine eligibility accurately.
• Work in units other than the assigned unit as agency needs require.
• Perform other duties assigned by the Income Maintenance Supervisor II, Income Maintenance Administrator, and/or Director.
• Assist with disaster relief efforts, including shelter duty.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed