Income Maintenance Caseworker II -Adult Medicaid

Bladen County•Elizabethtown, NC

About The Position

Performs paraprofessional work determining or redetermining eligibility for applicants and recipients seeking financial, medical, food, or shelter assistance. Provides routine to moderately complex case management services for Department of Social Services programs, including client intake and re-enrollment. Work is performed under general supervision and evaluated based on job knowledge and proficiency, compliance with legal requirements and standards, and other performance criteria. The position may be considered for a Caseworker I. The stated salary range is $35,061.00–$38,200.50.

Requirements

Associate’s degree from an accredited college in Human Services, Business Administration, Paralegal Technology, or a related area, and one year of experience as an Income Maintenance Caseworker; or an equivalent combination of education and experience.
Valid North Carolina Driver’s License.
Thorough knowledge of departmental and County methods, policies, and procedures related to the position; client interviewing; eligibility determination processes; administrative, bookkeeping, organizational, customer service, and clerical activities; modern office practices and equipment; English usage and basic mathematics; and applicable local, state, and federal laws and regulations.
Ability to interpret and apply regulations and procedures; maintain accurate, current, confidential client records; read and verify financial, insurance, and other relevant documents; use computers for data and word processing and records management; and type accurately at a rate sufficient to perform assigned duties.
Ability to operate and maintain office equipment, exercise independent judgment, plan and prioritize work, assist colleagues, learn new skills and information, and work courteously and with integrity under stressful conditions, including reacting calmly and quickly in emergencies.
Skill in applying careful attention to detail when preparing records and reports.

Nice To Haves

Dual-language skills are encouraged.

Responsibilities

Provide specialized case management services supporting Department of Social Services operations.
Interpret and ensure compliance with applicable departmental policies, procedures, laws, and regulations; assist with policy training for staff as needed.
Respond to client and potential-client inquiries, requests for assistance, and complaints about programs, services, and application processes.
Schedule and conduct interviews and determine applicant eligibility based on employment and income information and program requirements; verify information through multiple sources and determine and verify Medicaid eligibility.
Process referrals, applications, changes, and reviews in a timely manner.
Assist outside agencies with client eligibility determinations when requested.
Maintain accurate, complete, and confidential client and program records; enter and verify data for accuracy and completeness.
Facilitate client appeals, set hearing dates, document hearing results, and complete cases as determined by the hearing officer.
Gather information and prepare records and reports required by the County or other agencies.
Answer and route telephone calls, provide information, take messages, greet and assist office visitors, and perform clerical duties such as preparing records, compiling information, copying, filing, faxing, processing mail, and entering or retrieving computer data.
Operate office equipment and use clerical and computer supplies.
Communicate with supervisors, co-workers, County personnel, government agencies, clients and family members, and the general public.
Attend meetings, training, workshops, and other activities to enhance job knowledge and skills.
Assist with special projects or programs as assigned, potentially including securing food resources, training food stamp recipients to use electronic cards, delivering commodities, or staffing emergency shelters.
Perform co-workers’ case management duties as needed and other related duties as required.