Income Maintenance Caseworker III (Adult Medicaid)

Jackson County • 15 Griffin Street -- Sylva, NC

7d

About The Position

This position administers assistance and maintains ongoing cases for disabled and aged individuals who need rest home placement. It also manages an ongoing long-term facility caseload, assisting disabled and aged clients in intermediate and skilled nursing facilities. The position is classified as Grade 21 and is responsible for accurate eligibility work that affects clients receiving program benefits.

Requirements

• High school graduation.
• At least two years of experience as an Income Maintenance Caseworker, or an equivalent combination of training and experience.
• Thorough knowledge of the assigned income maintenance program.
• Considerable knowledge of agency and community programs and services that could affect clients or applicants.
• General knowledge of all income maintenance programs.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret regulations, policies, and procedures of varying complexity.
• Ability to work independently and prioritize work.
• Ability to instruct and evaluate lower-level employees.
• Ability to train employees in new and existing rules, regulations, policies, and procedures.
• Ability to understand the needs and problems of clients and applicants.
• Ability to perform caseworker functions within structured time frames.

Responsibilities

• Conduct intake interviews to assess needs and obtain information.
• Inform Medicaid applicants of their rights, including appeal rights, the option to withdraw an application, the right to reapply if found ineligible, and the agency’s responsibilities.
• Complete recertifications and process changes in accordance with guidance, regulations, and policies.
• Use the NCFAST computer system.
• Adhere to established deadlines and complete paperwork required by the agency or county administration.
• Attend training workshops and webinars.
• Review other staff members’ work, identify errors, and advise staff and management about corrective actions.
• Perform eligibility-related tasks requiring a high degree of accuracy and learn program forms and procedures.
• Present information orally or in report form.
• Participate in regional quality reviews required by federal and state guidelines to ensure eligibility procedures and decisions are correct.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED