Income Maintenance Caseworker II - Family & Children's Medicaid

Randolph County•Asheboro, NC

About The Position

The Income Maintenance Caseworker II works in Randolph County’s Family and Children’s Medicaid Unit, helping eligible citizens access services under federal and state Medicaid programs. The role performs intake, application processing, and periodic case reviews using a state-interconnected web-based application. The caseworker interviews clients and reviews information submitted through mail-in applications or electronic sources, including ePASS. The position gathers information about household composition, finances, employment, and health status; enters and verifies information; determines or verifies eligibility; and processes applications and scheduled reviews. The caseworker also informs clients of their rights and obligations, explains requirements and options, and advises or refers them to other services as appropriate. Regular attendance and punctuality are essential, and the employee must be available during working hours to provide services to eligible clients.

Requirements

One year of experience as an Income Maintenance Caseworker, or an equivalent combination of training and experience.
The stated minimum training and experience requirements for an Income Maintenance Caseworker I are also provided: an associate degree in a specified or closely related curriculum; or a high school diploma and qualifying paraprofessional, clerical, or public-contact experience; or an equivalent combination of training and experience.

Responsibilities

Interview clients and review mail-in applications and electronically collected information, including ePASS, to obtain required information.
Collect information about clients’ family composition, finances, employment, and health status.
Enter information into a web-based application to complete initial applications and verify information obtained.
Determine and/or verify eligibility using a web-based application.
Process applications by verifying information gathered during intake.
Complete scheduled reviews by obtaining required information and processing updated information.
Redetermine or review cases periodically to re-verify eligibility for continued program participation.
Inform clients of their rights and obligations under program policies.
Explain program requirements and options, and advise or refer clients to other services as appropriate.
Maintain regular attendance and punctuality and remain available during working hours to serve eligible clients.