Income Maintenance Caseworker I

Buncombe County Government • Asheville, NC

1d • $20 - $24

About The Position

The Income Maintenance Caseworker I provides accurate, timely, and integrated customer service in person or by telephone to customers across various Health and Human Services programs. The position answers questions and gathers information from new and established customers, explains agency services, and routes customers to appropriate staff as needed. It also interviews clients to gather information for Food & Nutrition Services (FNS) eligibility determinations and processes client-information changes for FNS, Medicaid, and Work First Family Assistance (WFFA). Other related duties may be assigned.

Requirements

• An associate’s degree in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum, plus one year of paraprofessional, clerical, or other public-contact experience involving activities such as negotiating, interviewing, explaining information, gathering and compiling data, analyzing data, or performing mathematical or legal tasks; or a high school diploma or GED plus two years of such experience; or an equivalent combination of training and experience.
• Knowledge of agency programs and staff.
• Knowledge of office practices and procedures and ability to use software applications and office equipment effectively.
• Knowledge of HIPAA regulations related to handling customer charts and customer-related communications.
• Ability to receive people courteously, caringly, and professionally.
• Clear communication, problem-solving, and decision-making skills.
• Ability to read, comprehend, and apply rules, regulations, and changing policies and guidelines related to eligibility programs.
• Ability to interpret agency policies and procedures for people from varied social, economic, and educational backgrounds to obtain data for documentation and verification.
• Ability to identify customers’ needs for other agency services and make appropriate referrals.
• Ability to learn forms and procedures related to public assistance programs.

Nice To Haves

• English/Spanish bilingual speakers are preferred.

Responsibilities

• Answer questions and gather information from new and established customers in support of applications for services or ongoing services and benefits.
• Explain agency services across Health and Human Services program areas and transfer calls or route customers to appropriate staff as needed.
• Interview clients and gather information to determine applicant eligibility for Food & Nutrition Services (FNS) benefits.
• Process changes to client information for Food & Nutrition Services (FNS), Medicaid, and Work First Family Assistance (WFFA).
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree