Income Maintenance Caseworker - Clearfield Processing Center

Commonwealth of Pennsylvania • Clearfield County, PA

5d • Hybrid

About The Position

The Income Maintenance Caseworker works in an office setting assisting customers with a wide range of benefit programs. After completing an eight-week Income Maintenance Standard Training Program (IMSTP), the caseworker answers customer calls, reviews case information, determines eligibility for financial and medical programs, and maintains clear, accurate case records. The role requires applying federal and state regulations and program rules while processing cases accurately and meeting deadlines.

The position is full-time, 37.5 hours per week, with a usual schedule of 8:30 a.m. to 5:00 p.m., Monday through Friday, including a 60-minute lunch. Hours may change based on operational needs. Overtime and travel may be required as operationally necessary. The role may be eligible for part-time telework, subject to change and requiring a securely configured high-speed internet connection and an approved location in Pennsylvania; employees unable to telework may report to the Clearfield headquarters office. Duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites based on operational needs and applicable contract language.

The starting annual salary for candidates new to Commonwealth of Pennsylvania employment is $53,008 before taxes.

Requirements

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or a bachelor's degree; or an equivalent combination of experience and training.
• Applicants may meet the educational requirement when within three months of graduating with a qualifying degree.
• Meet the Pennsylvania residency requirement.
• Be able to perform the essential job functions.
• Pass a background investigation, including the enhanced background check required for access to Federal Tax Information under IRS Publication 1075.
• Submit satisfactory criminal history reports, including a fingerprint-based federal records check, Pennsylvania State Police clearance, checks of local law enforcement agencies where the applicant lived, worked, or attended school during the past five years, and citizenship/residency verification.
• If claiming education in supplemental application answers, attach college transcripts; unofficial transcripts are acceptable.

Nice To Haves

• Hiring preference may be given to candidates who live within Clearfield County.

Responsibilities

• Interview customers by phone to gather information needed for case actions.
• Review case information and apply policy to determine eligibility for financial assistance, Medicaid, SNAP, LIHEAP, waivers, and other department-administered programs for applicants and recipients.
• Enter information into automated eligibility systems and complete required manual calculations.
• Prepare clear case comments documenting customer circumstances and changes.
• Interpret and apply federal and state regulations and program rules accurately while processing cases and meeting required deadlines.
• Complete an eight-week Income Maintenance Standard Training Program (IMSTP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level