Income Maintenance Caseworker - Columbia Processing Center

Commonwealth of Pennsylvania•Columbia County, PA

3d•Hybrid

About The Position

After completing an 8-week Income Maintenance Standard Training Program (IMSTP), the Income Maintenance Caseworker performs casework responsibilities in an office setting while assisting customers with a range of benefit programs. The role combines customer service, problem-solving, and communication to help individuals and families access essential benefits and understand their options. Caseworkers answer incoming customer calls, review case information, determine eligibility for financial and medical programs, and document clear and accurate case records. This is a full-time position working 37.5 hours per week, generally from 8:30 AM to 5:00 PM, Monday through Friday, with a 60-minute lunch. The schedule may change based on operational needs. Travel and overtime may be required as operationally necessary. The position may be eligible for part-time telework; telework requires a securely configured high-speed internet connection and work from an approved location within Pennsylvania. Employees unable to telework may report to the headquarters office in Bloomsburg, Pennsylvania. Telework availability may change at any time. Duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites due to operational needs, consistent with contract language. New Commonwealth of Pennsylvania employees selected for the role start at an annual salary of $53,008.00. Free parking is available.

Requirements

Four years of experience in interviewing or work requiring the analysis and interpretation of data, or a bachelor's degree, or an equivalent combination of experience and training.
Meet the Pennsylvania residency requirement.
Be able to perform the essential job functions.
Pass a background investigation, including the enhanced background checks required for access to Federal Tax Information under IRS Publication 1075.
If claiming education toward the minimum requirements, provide college transcripts with the application; unofficial transcripts are acceptable.

Nice To Haves

Residency in Columbia County may receive hiring preference.

Responsibilities

Interview customers by phone to gather information needed for case actions.
Review case information and apply policy to determine eligibility for financial assistance, Medicaid, SNAP, LIHEAP, waivers, and other department-administered programs for applicants and recipients.
Enter information into automated eligibility systems and complete required manual calculations.
Write clear case comments documenting customer circumstances and changes.
Apply federal and state regulations accurately while meeting required deadlines.
Interpret policies and program rules to ensure cases are processed correctly.