Income Maintenance Caseworker - Cambria County Processing Center

Commonwealth of Pennsylvania • Cambria County, PA

7d • Hybrid

About The Position

The Income Maintenance Caseworker determines eligibility for a variety of assistance programs and supports customers with clear guidance and timely casework. After completing an 8-week Income Maintenance Standard Training Program (IMSTP), the employee performs the duties in an office setting. The role may be eligible for part-time telework from an approved location in Pennsylvania, provided the employee has a securely configured high-speed internet connection; employees unable to telework may report to the headquarters office in Johnstown, PA. Telework eligibility may change. Duties are performed in a controlled office environment, and employees may be reassigned to different work sites due to operational needs, consistent with contract language.

The position is full-time at 37.5 hours per week. The usual schedule is Monday through Friday, 8:30 AM to 5:00 PM, with a 60-minute lunch, subject to operational needs. Travel and overtime may be required as operationally necessary. The starting annual salary for candidates new to Commonwealth employment is $53,008.00 before taxes.

Candidates need four years of experience in interviewing or work requiring the analysis and interpretation of data, a bachelor's degree, or an equivalent combination of experience and training. Applicants within three months of graduating with a qualifying degree may be considered to have met the educational requirement. Pennsylvania residency is required, and hiring preference may be given to candidates who live in Cambria County. Candidates must be able to perform essential job functions and pass background checks, including enhanced checks required for access to Federal Tax Information.

Requirements

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or a bachelor's degree; or an equivalent combination of experience and training.
• Pennsylvania residency is required.
• Must be able to perform essential job functions.
• Must pass a background investigation and enhanced background checks, including criminal history reports and checks related to access to Federal Tax Information.
• Applicants claiming education toward the minimum requirements must attach college transcripts; unofficial transcripts are acceptable.
• Must submit the application by the posting closing date and provide relevant, detailed experience and education in the application.

Nice To Haves

• Hiring preference may be given to candidates who live within Cambria County.

Responsibilities

• Evaluate applications and determine eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
• Conduct phone and in-person interviews to gather information and understand customer circumstances.
• Interpret and apply state and federal regulations to make accurate case decisions.
• Enter information into automated systems and perform manual calculations for case processing.
• Write clear and thorough case comments to record changes and document decisions.
• Complete assigned work within required timeframes and established procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level