Income Maintenance Caseworker - Susquehanna County Assistance Office
About The Position
The Department of Human Services is hiring an Income Maintenance Caseworker for the Susquehanna County Assistance Office. The role determines eligibility for assistance programs and provides customers with clear guidance and timely casework. After completing an eight-week Income Maintenance Standard Training Program, the employee performs duties in an office setting. The position is full time at 37.5 hours per week. Regular hours are 8:30 a.m. to 5:00 p.m., Monday through Friday, with a 60-minute lunch; hours may change based on operational needs. Overtime and travel may be required as operationally necessary. The position may be eligible for part-time telework, subject to change, from an approved location in Pennsylvania with a securely configured high-speed internet connection. Employees who cannot telework may report to the headquarters office in Montrose, Pennsylvania. Duties are performed in a controlled office environment, and employees may be reassigned to different work sites due to operational needs. New Commonwealth of Pennsylvania employees start at an annual salary of $53,008.00 before taxes. Applicants must meet Pennsylvania residency requirements and be able to perform the essential job functions. Candidates claiming education toward the minimum qualifications must attach college transcripts; unofficial transcripts are accepted. Employment is contingent on required criminal history checks and passing an enhanced background investigation, including checks required for access to Federal Tax Information.
Requirements
- Four years of experience in interviewing or work requiring the analysis and interpretation of data; or a bachelor's degree; or an equivalent combination of experience and training.
- Meet Pennsylvania residency requirements.
- Be able to perform the essential job functions.
- Pass the required background investigation, including the enhanced background check required for access to Federal Tax Information.
Nice To Haves
- Residence in Susquehanna County; hiring preference may be given to candidates who live there.
Responsibilities
- Evaluate applications and determine eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
- Conduct phone and in-person interviews to gather information and understand customer circumstances.
- Interpret and apply state and federal regulations to make accurate case decisions.
- Enter information into automated systems and perform manual calculations for case processing.
- Write clear, thorough case comments documenting changes and decisions.
- Complete assigned work within required timeframes and established procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
