Income Maintenance Caseworker - Montour County Assistance Office

Commonwealth of Pennsylvania • Montour County, PA

6d • Hybrid

About The Position

The Income Maintenance Caseworker with the Montour County Assistance Office determines eligibility for a variety of assistance programs and supports customers with clear guidance and timely casework. After completing an 8-week Income Maintenance Standard Training Program (IMSTP), the employee performs the duties in an office setting. Programs include financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.

The position is full time, 37.5 hours per week, with regular hours of 8:30 AM to 5:00 PM, Monday through Friday, including a 60-minute lunch. Hours may change based on operational needs. Overtime and travel may be required as operationally necessary. The position may be eligible for part-time telework, subject to operational needs and change; telework requires a securely configured high-speed internet connection and work from an approved location in Pennsylvania. Employees unable to telework may report to the headquarters office in Danville, Pennsylvania.

Duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites because of operational needs, in compliance with contract language. The starting annual salary for candidates new to Commonwealth of Pennsylvania employment is $53,008 before taxes.

Requirements

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or a bachelor's degree; or an equivalent combination of experience and training.
• Meet the Pennsylvania residency requirement.
• Be able to perform the essential job functions.
• Pass a background investigation, including the enhanced background check required for access to Federal Tax Information. Required checks include fingerprint-based federal records, Pennsylvania State Police, local law enforcement agencies where the applicant has lived, worked, or attended school in the past five years, and citizenship/residency verification.
• Provide college transcripts if claiming education toward the minimum qualifications; unofficial transcripts are acceptable.
• Submit the application and required materials by the posting closing date.

Nice To Haves

• Hiring preference may be given to candidates who live within Montour County.

Responsibilities

• Evaluate applications and determine eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
• Conduct phone and in-person interviews to gather information and understand customers’ circumstances.
• Interpret and apply state and federal regulations to make accurate case decisions.
• Enter information into automated systems and perform manual calculations for case processing.
• Write clear and thorough case comments to record changes and document decisions.
• Complete assigned work within required timeframes and established procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level