Income Maintenance Caseworker II-(Posting 631081-2965)

Halifax County•Halifax County, NC

About The Position

The Income Maintenance Caseworker II primarily determines initial and ongoing eligibility for applicants to Halifax County Social Services energy programs, including the Crisis Intervention Program (CIP) and Low-Income Energy Assistance Program (LIEAP). Depending on agency needs, the position may also determine ongoing eligibility for the Family and Children’s Medicaid Program and/or the Food and Nutrition Program. The caseworker receives applications, reviews them and gathers information needed for processing, interviews clients, and uses the NCFAST system. The employee must comply with training, policies, agency expectations, and eligibility requirements. Quality interviewing, customer service, organization, and dependability are important. Other duties may be assigned based on agency needs. Staff may be assigned to emergency shelters or an Emergency Operations Center during disasters under state mandates and the Halifax County Emergency Operations Plan.

Requirements

Any combination of education and experience equivalent to graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; OR high school graduation plus qualifying experience as described below.
Alternatively, high school graduation and two years of paraprofessional, clerical, or other public-contact experience involving tasks such as negotiating, interviewing, explaining information, gathering and compiling data, analyzing data, and/or performing mathematical or legal tasks, including at least one year in an income maintenance program.
Alternatively, high school graduation and three years of paraprofessional, clerical, or other public-contact experience involving negotiating, interviewing, explaining information, gathering and compiling data, analyzing data, and/or performing mathematical or legal tasks.
Possess a driver’s license valid in North Carolina.
Complete a pre-employment criminal background check.
Pass a pre-employment drug test, with negative results received before the first day of employment.
Be a U.S. citizen or a legal alien authorized to maintain employment in the United States.

Responsibilities

Determine initial and ongoing eligibility for applicants to energy programs, including CIP and LIEAP.
As needed, determine ongoing eligibility for applicants to the Family and Children’s Medicaid Program and/or Food and Nutrition Program.
Receive client applications and review them for processing.
Gather information needed to process applications.
Conduct interviews with clients.
Work within the NCFAST system.
Comply with required training, policies, agency expectations, and eligibility requirements.
Staff an emergency shelter or Emergency Operations Center when assigned during a disaster.
Perform other duties as assigned based on agency and position needs.