Care Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Demonstrate OnePeak values: Teamwork, Informed, Respect, Balance, and Excellence.
• Be accountable for measurable, high-quality, timely, and cost-effective results.
• Demonstrate excellent customer service and teamwork skills and foster a welcoming, positive atmosphere.
• Communicate effectively with patients, staff, and providers.
• Demonstrate confidence and knowledge of job skills.
• Uphold company core values and treat others with respect.
• Use good judgment and make timely, sound decisions.
• Embrace continuous improvement.
• Demonstrate strong interpersonal skills and professionalism.
• Listen effectively and be willing to accept constructive feedback.
• Adhere strictly to patient confidentiality standards under HIPAA.
• Manage time effectively and be able to multitask, prioritize, and organize workloads.
• Thrive in a fast-paced environment.
• Be flexible to meet business needs, potentially including travel to other clinics.
• If travel is required, possess a valid driver’s license and maintain a personal vehicle in compliance with state laws and insurance requirements.

Nice To Haves

• At least 6 months of front desk reception or scheduling experience in a medical office.
• Prior PM/EHR experience.
• Proficiency in Microsoft Office Suite.
• Computer and technology savvy.
• Knowledge and experience with medical billing and insurance payors, including Medicare, Medicaid, private insurance, and managed care programs.

Responsibilities

• Provide outstanding customer service and warmly welcome patients and visitors in person and by phone.
• Ensure the Primary Care Provider (PCP) is accurately listed in each patient’s chart.
• Follow OnePeak Medical policies and procedures, including protecting the confidentiality of restricted areas, key-less entry codes, and computer system passwords.
• Manage a multi-line telephone system, route calls, answer general inquiries, and schedule patient appointments.
• Register patients and update demographic, insurance, and patient portal information.
• Review schedules for appointment accuracy and visit preparedness.
• Verify patient information when scheduling appointments and inform patients of required documentation changes.
• Confirm and update the payment method, insurance or cash pay, at each appointment.
• Collect and document copays, outstanding balances, and no-show fees in the EPM; document the reason if a patient cannot pay.
• Maintain the reception desk, waiting areas, and office files.
• Use problem-solving and conflict-resolution skills to address patient complaints and refer them to appropriate leadership when necessary.
• Attend department and clinical meetings as scheduled.
• Complete end-of-day responsibilities.
• Fulfill additional responsibilities as required to support OnePeak Medical.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement plan with company match.
• Voluntary LTD, FSA, accident, and critical illness coverage.
• Paid time off and paid holidays.
• Employee and family discounts.
• Paid parental leave.