Patient Care Coordinator- Pulmonary Full Time

Concord Hospital•Concord, NH

21h•Onsite

About The Position

The Patient Care Coordinator (PCC) performs clerical and data management functions supporting patient registration, referral coordination, phone management, and other patient care coordination duties. Under the general supervision of the Practice Administrator, Practice Manager, or Assistant Practice Manager, the PCC serves as a primary access point for patients and families and helps ensure timely, efficient, and compassionate customer service. The practice is located in Concord, New Hampshire, with coverage at the Laconia, New Hampshire practice required at times. The schedule is Monday through Friday, 40 hours per week, with a start time between 7:30 and 8:00 a.m. and an end time between 4:00 and 5:00 p.m. The role requires a high school degree or GED and passing an annual registration competency exam. Proven customer service experience is required. Knowledge of medical office operations is expected, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards. Familiarity with medical terminology and demonstrated customer service ability interacting with the public, staff, and patients are preferred. No certification, registration, or licensure is required. The work is classified as LIGHT under the Dictionary of Occupational Titles Material Handling Classification. It involves regular lifting, carrying, or pushing/pulling of less than 10 pounds; frequent handling of up to 10 pounds; and occasional handling of up to 20 pounds. The employee regularly performs fine motor and repetitive-motion tasks and is required to hear, reach, sit, and speak. Bending and walking are frequent; kneeling, squatting, and standing are occasional. Specific vision abilities include color vision, depth perception, far vision, near vision, and peripheral vision. Occasional exposure to airborne pathogens may occur, and the noise level is usually moderate. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

High school degree or GED equivalency.
Pass the annual registration competency exam.
Proven customer service experience.
Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards.

Nice To Haves

Demonstrated customer service ability when interacting with the public, staff, and patients.
Familiarity with medical terminology.

Responsibilities

Greet and arrive patients, secure signatures for required documentation, and follow CHMG policies and procedures.
Obtain and verify patient insurance and demographic information.
Make collection attempts while educating patients about available resources.
Reconcile work lists and reports.
Facilitate patient care between primary, specialty, and ancillary services.
Coordinate intake of patient information for new and existing patients, and create and maintain medical records.
Process and route incoming calls and requests, and respond to departmental and practice inquiries.
Schedule, confirm, or reschedule patient appointments.
Work Televox Reports daily.
Promote Patient Connect enrollment.
Distribute mail, faxes, and electronic desktops.
Receive, track, and educate patients about form-completion requests.
Support a culture of “yes” in support of a patient-centered medical home.
Work independently and as part of a team on special, nonrecurring, and ongoing projects.
Coordinate multiple aspects of projects, events, and other complex activities.